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Get in touch

Log into your account to make payments, check your balance, track your usage and more

Get help faster

Log in to tell us you're moving home, make payments, set up and update Direct Debits, give meter readings and more!

How would you like to talk to us?

Live Chat

We're also available to talk to on Live Chat. Just click the blue circle to get started. We're available from 9am to 5pm, Monday to Friday.

We're here for you

We're pleased to offer British Sign Language interpretation from our partners at Sign Solutions.


If you are deaf or hard of hearing, you can get in touch with us using the Sign Solutions video link or app, and they'll translate to our contact teams whilst you're on the phone.


Start a conversation with us.

Do you have a question for us?

It could be about your bills, moving home, updating your details, changes to your payment plan, or something else, complete our online contact form.

You can also write to our Head Office:

Northumbrian Water Ltd
Northumbria House
Abbey Road

We have partnered with Settld to let us know of a bereavement.


You can complete Settld's free online form (opens new window). They can also inform all other organisations, from banks to social media providers, in one go


If you prefer, you can call us. We have an experienced team here to help and support you. If you need any help, or have questions, ask away.


We know you'll have lots on your mind at this time. To help where we can, we've set out a list of things you'll need:

  • the customer account number
  • personal details of your loved one, such as date of birth and address, and
  • a water meter reading, where possible.

Don't worry, if you don't have all the information, our team will still be able to help.

Please let us know about any concerns you have.


Find out more about customer care.

Want to find out more about our environmental activities?


Request information about our environmental activities.

Our Codes of Practice


Find out more information about our guaranteed standards of service.

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