Competition time

This competition has ended.


To win your water and sewerage bill paid up to the value of £500, all you need to do is sign up to an online account.


Did you know, you can create an online account on our free app?


You can also use our app to:

  • make payments by card, Google Pay or Apple Pay
  • check when your next payment is due
  • scan your meter with your smartphone camera to give us readings
  • get key bill information and payment history
  • carry a digital PayPoint card, no need for plastic cards!
Terms and conditions

This free prize draw is being held by Northumbrian Water Limited, whose registered office address is Northumbria House, Abbey Road, Pity Me, Durham, DH1 5FJ.

The prizes available are the annual water bill to be paid up to a maximum of £500 (five hundred pounds) credited to the winners' accounts, (there are a total of 6 (six) prizes to be won, being 3 (three) prizes for each of Northumbrian Water Limited’s operating areas, namely (1) the North East of England and (2) the South East of England). The prizes are non-transferable and there is no cash alternative.

Entry into the prize draw opens on 8 February 2021 and closes at midnight on 30 April 2021.

There will be six overall winners (three in each of the operating areas referred to above) selected by Northumbrian Water Limited at random from the contact information provided during the sign up process.

The winner will be notified using the contact details they provide during the sign-up process. Only one entry allowed per household. Entrants must be eligible to sign up for a Northumbrian Water Limited account. This prize draw is not open to employees of Northumbrian Water Limited.

This is a free to enter prize draw that is open to all domestic household customers of Northumbrian Water Limited who are aged 18 years or above. By entering the prize draw, you confirm that you are eligible to do so and eligible to claim the prize. Northumbrian Water Limited may require you to provide proof that you are eligible to enter the prize draw. The decision of Northumbrian Water Limited is final and no correspondence or discussion will be entered into.

Prize winners’ details will not be published anywhere but, provided that the prize draw winner provides its consent to us to do so, their name and county location will be available to members of the public for 1 (one) month after the closing date of the prize draw by request at 


The prizes will be credited to the accounts of the winners following contact with the winners, which will be made, in the first instance, by telephone using the contact details provided by the customer at the time of entering into the prize draw and, if telephone contact proves to be unsuccessful, in writing by Northumbrian Water Limited by 21 May 2021. If a prize winner is not in touch with Northumbrian Water Limited to claim their prize within 2 (two) weeks from the date that Northumbrian Water Limited tries to contact them, then Northumbrian Water Limited will re-draw a prize winner in accordance with these terms and conditions. By entering the prize draw you are consenting to these terms and conditions.


Northumbrian Water Limited will not accept any liability for any technical failure (software, hardware, network or other) which may delay or otherwise impede the submission of your entry into this prize draw.


Any information that you provide when entering this prize draw will be used in line with our privacy policy. If you have any queries regarding the use of your personal data by Northumbrian Water Limited, please refer to our privacy policy.


Northumbrian Water Limited’s contact address for this particular prize draw is Corporate Communications, Boldon House, Wheatlands Way, Pity Me, Durham, DH1 5FA.

Terms and conditions published: 5 February 2021

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