At Northumbrian Water we live water… and we love our customers.
Four years ago, we started our journey to become the national leader in customer service – not just in the water industry or in Utilities but up there with companies like Amazon and Apple. It’s a hugely ambitious project and we need resourceful, proactive people with a strong customer focus, great communications skills and real emotional intelligence to help us get there.
We’re more than just a water company. It takes a wide range of skills and talents to maintain the flow of water to our 4.5 million customers across the UK. Our colleagues include front line customer service advisors, meter readers, team leaders, maintenance technicians and back office scientists, hydrologists, business analysts, marketers, graphic designers, lawyers, accountants, property experts, retail managers and engineers – to name just a few! So whether you’re just starting out on your career and are not sure what you want to do or are already an expert in your chosen area we’re bound to have an opportunity that’s just right for you.
Our recruitment process
Changing jobs should be an exciting and enjoyable experience. But all too often the standard interview process doesn’t give us the time or opportunity to really get to know each other. We know there’s a lot of untapped and unfulfilled talent out there, so we’ve changed our selection process to make it easier to discover that potential.
Once you’ve uploaded your CV, you might be asked to complete a short online video interview to find out what makes you tick. The process isn’t live. We’ll simply ask you a couple of questions and you can relax and think about what you want to say before uploading your response to our secure site.
Depending on the role, we might send you a link to a short online test or, if invited to interview, ask you to prepare a presentation on a relevant topic. But don’t worry. You’ll only be asked to do things that will be part of the role you’re applying for.
We also use Assessment Days for our larger recruitment campaigns. We like Assessment Days and, we’ve discovered, so do our candidates. They’re enjoyable (if exhausting) ways of finding out more about what we do and how we do it. Once you’ve had a chance to take part, you’ll know whether we’re the right company for you.