Our charges are broken into two parts: sewerage services and water supply.
Your bill will be based on either metered charges, if you have a water meter, or unmetered charges, if you don't have a meter.
Your metered bill
If you have a water meter, you'll get a bill every six months, based on meter readings. We measure your usage in cubic metres - one cubic metre is 1000 litres of water.
2024/25 metered charges
These charges apply from 1 April 2024. If you want to check our 2023/24 charges, you can download them below.
Water
Sewerage
*This charge is reduced to £35.85 if you aren't connected to surface water drainage.
Remember, we use meter readings to give you the most accurate bill. Make sure you give regular readings with your online account or our free app, or by calling our 24-hour meter reading line on 0800 032 3418.
Your unmetered bill
If your home doesn't have a water meter, you pay unmetered charges. Unmetered charges are based on rateable value, and you'll get your bill once a year.
A water meter could save you money. That's because you pay for the water you use, not a price set by the Valuations Office way back when.
Try our water usage calculator - it will give you an idea of what your metered bill could be.
2024/25 unmetered charges
These charges apply from 1 April 2024. If you want to check our 2023/24 charges, you can download them below.
Water
Sewerage
*This charge is reduced to £80.50 if you aren't connected to surface water drainage.
What's the difference between metered and unmetered?
Metered means you have a water meter, so you pay for the water you use. It also means you have more control over your bill. Using less water means you pay less!
Unmetered means you don't have a water meter, and your bill is calculated using Rateable Value. We don't set the Rateable Value of your home, so we can't change this for you.
What are Assessed Measured Charges?
If we cannot fit a water meter at your home, we would look to apply an Assessed Measured Charge (AMC).
The assessed charges are a fixed annual charge, based on assumed volumes of water usage. There are two assessed charges available:
1. Single occupier
2. Standard
What is surface water drainage?
Surface water drainage is the service we provide to take rainwater away from your home.
If you're a household customer, part of your sewerage charges may include the surface water drainage charge. This charge covers the base costs of the surface drainage service, as well as highway drainage.
If your home is not connected to surface water drainage, you may be entitled to a surface water rebate and a discount on your sewerage charges. You will still need to pay towards highway drainage.
Download the application form below to apply for this rebate, if you think your home qualifies.
Where your money goes
We are working hard to make sure you can enjoy great tasting tap water and an efficient wastewater service and always have complete trust and confidence in how we spend that money as shown.
Based on the average household bill in 2024/25, water and sewerage charges will cost £1.16 per day.
Our charges
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