Pick a topic for support, advice and more
Bills and Payments
- How can I pay my Northumbrian Water bill?
- Can you explain my Northumbrian Water bill?
- My bill is very high, can you help?
- How do I make a payment online?
- Do I still pay charges if my property is empty?
- What are your charges?
- What is Rateable Value and how does it affect my bill?
- How do I switch to eBilling?
- I'm struggling to pay my bill, can you help?
- How do I get a new or replacement PayPoint card?
- I'm a student, can you help me understand my bill?
- How do I tell you the account holder has passed away?
Moving Home
- How do I tell you I'm moving?
- I'm a student, how do I tell you I'm moving?
- I'm moving out, can I have a final bill?
- How do I close my NWL account?
- What do I do on moving day?
- How do I find out if I'm in your area of supply?
- Can I get cover for the plumbing and drainage in my home?
- How do I tell you my tenant is moving?
Struggling to Pay
- I'm struggling to pay my bill, can you help?
- Which financial support schemes may I be eligible for?
- Why have my payments gone up?
- What is the Bill cap scheme - WaterSure?
- Can I pay my bill from my benefits?
- I'm on a water meter, but I need to use lots of water, can you help?
- Is there someone I can talk to about my financial difficulties?
- Can you tell me about the Low income discount scheme (SupportPlus)?
- What are Credit Reference Agencies?
- How can I find out about benefits or other help I may be entitled to?
- Struggling with money is affecting my mental health, what help is out there for me?
Leaks
- How do I report a leak?
- How can I find out if I have a leak in my home?
- If I have a leak, can I get an allowance on my bill?
- What happens after a leak has been reported?
- Why haven't you repaired the leak in my street?
- How do I know who is responsible for the pipes that are leaking?
- Can I get cover for the plumbing and drainage in my home?
- What do I do if I have a leak in my home?
Your Water
- Why does my water taste strange?
- I don't have any water, can you help?
- Why is my tap water a strange colour?
- Why is my water pressure low?
- How do I know if there is lead in my water?
- I have lead pipes, what can I do?
- How do I check if I have hard water?
- Do you add fluoride to the water supply?
- What's causing the pink or black stains in my bathroom?
- What is mains flushing?
- How can I use less water?
- How do I prevent my pipes from freezing?
- What do I do if my pipes are frozen?
- Is there nickel in my water?
Your Sewerage
- My home has been flooded with sewage, what can I do?
- My drain is blocked, what should I do?
- Can I get cover for the plumbing and drainage in my home?
- How can I prevent sewer flooding and pollution?
- What causes sink blockages?
- How do I dispose of fats, oils and grease?
- What happens if I pour fats, oils or grease down the sink?
- What is sewer flooding?
- Who does the drain cover in my garden belong to?
- How do I find where the sewers are on my property?
- What should I do if I see a rodent or evidence of rodent activity?
- Did you know only toilet paper, pee and poo go down the loo?
- What causes blockages and sewer flooding?
- What happens if i flush wet wipes down the toilet?
- What pipes am i responsible for?
- What is a misconnection?
Your Account
- How do I change my email address?
- How do I change the name on my account?
- Can I change my Direct Debit?
- How do I set up a Direct Debit?
- How do I create an online account?
- Can I get a refund if my account is in credit?
- How do I tell you the account holder has passed away?
- Why can't I set up my online account?
Saving Water
- How can I calculate my energy and water usage and find ways to save?
- How do I get my leaking toilet fixed for free?
- How can I get a free water saving kit?
- Can I save money with a water meter?
- What can I do to save water in my home?
- What can I do to save water in the garden?
- Why is saving water so important?
- What is a water butt, and how can it help me save water?
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