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Get in touch

Log into your account to make payments, check your balance, track your usage and more
Get help faster

Log in to tell us you're moving home, make payments, set up and update Direct Debits, give meter readings and more!

Annual billing: February to March 2024

Our non-metered customers are currently receiving their annual bills. This means you may have to wait longer than usual to speak to us.

 

It’s easy to use our website to make a payment, set up a payment plan, apply for a meter, tell us you're moving home, sign up for Priority Services.

 

If you're struggling to pay your bill, try our eligibility checker to find out which financial support schemes you may be eligible for.

How would you like to talk to us?

British Sign Language interpreters

We're pleased to offer British Sign Language interpretation from our partners at Sign Solutions.

 

If you are deaf or hard of hearing, you can get in touch with us using the Sign Solutions video link or app, and they'll translate to our contact teams whilst you're on the phone.

 

Start a conversation with us here.

Online contact form / write to us

Do you have a question for us, about your bills, moving home, updating your details, or changes to your payment plan? Something else entirely? No problem, use our online contact us form!

You can also write to our Head Office:

Northumbrian Water Ltd
Northumbria House
Abbey Road
Durham
DH1 5FJ

Bereavement support

We have partnered with Settld to provide a free online form to notify us of a bereavement. You can also use Settld to inform all other organisations, from banks to social media providers, in one go. 

 

If you prefer, you can call our team on 0800 090 2422.

 

We have an experienced team here to help and support you. If you need any help, or have questions, ask away.

 

We know you'll have lots on your mind at this time. To help where we can, we've set out a list of things you'll need:

  • the customer account number
  • personal details of your loved one, such as date of birth and address, and
  • a water meter reading, where possible.

Don't worry if you don't have all the information, our team will still be able to help.

Need to make a complaint?

Please let us know about any concerns you have. Find out more about customer care here.

Environmental information

Request information about our environmental activities here.

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