Our non-metered customers are currently receiving their annual bills. This means you may have to wait longer than usual to speak to us.
If you're struggling to pay your bill, try our eligibility checker to find out which financial support schemes you may be eligible for.
We're pleased to offer British Sign Language interpretation from our partners at Sign Solutions.
If you are deaf or hard of hearing, you can get in touch with us using the Sign Solutions video link or app, and they'll translate to our contact teams whilst you're on the phone.
Do you have a question for us, about your bills, moving home, updating your details, or changes to your payment plan? Something else entirely? No problem, use our online contact us form!
You can also write to our Head Office:
Northumbrian Water Ltd
If you prefer, you can call our team on 0800 090 2422.
We have an experienced team here to help and support you. If you need any help, or have questions, ask away.
We know you'll have lots on your mind at this time. To help where we can, we've set out a list of things you'll need:
Don't worry if you don't have all the information, our team will still be able to help.
Please let us know about any concerns you have. Find out more about customer care here.
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