Love your drain

Hello, my name is Dwaine Pipe. I’m here to help you learn what can go down your toilet and sink and what should go in the bin.

Sometimes people put things down their loo and sink which block me up and make me very poorly. It can be very unpleasant and stinky and can even cost a lot of money to unblock me. I like to feel happy and healthy and you can help me by following my top tips below:

• Only toilet paper, pee and poo go down the loo; pop nappies, cotton buds, cotton wool, wipes and other bathroom waste into a bin.

• Scrape your plates into a bin before rinsing them, grease and fats can also make me poorly so pop any food scraps or leftovers into a bin instead of down the sink.

Play the Dwaine Pipe game

Now you can learn about the things that should and shouldn’t go down the loo and sink by playing my exciting new game. Dash as fast as you can through the sewer and dodge the oncoming pipes. Help me eat toilet paper, pee and poo but avoid nasty nappies, teddy bears and medicine. The more good stuff I eat the higher your score. Work your way up the leader board and win some great prizes!

Dwaine Dash is available to download from the App Store and Google Play by clicking the links at the top of the page.

Who is responsible for fixing blocked drains?

More than half of the 17,500 blockages we expect to clear this year are easily preventable by putting “disposable items” such as wipes, cotton buds and sanitary products in a bin, rather than down the toilet. Always put kitchen grease in the bin, rather than down the sink.

If you experience problems with pipework that is our responsibility, then we will fix it at no cost to you, but some drains and sewers are the responsibility of the householder and these can cost time and money to fix.

If you experience a blocked drain and are unsure whose responsibility it is, then more information is available here or call our customer team on 0845 717 1100 for advice.

Helping the environment

Northumbrian Water has invested more than £1billion over the last 20 years on improvements to coastal and river waters around the North East, but you can do your bit to protect the environment too.

The latest Marine Conservation Society Beachwatch report shows that 5% of all litter on beaches is from items that are flushed down the toilet. Cotton buds are one of the most frequently found items on beaches.

Our operators spend a lot of time cleaning debris from the screens at treatment works and sending it to landfill. This is a very unpleasant job and a waste of resources. Smaller items, like cotton buds, can still squeeze through the screens during the treatment process and end up on beaches and riverbanks.

Litter is unsightly, unpleasant and can be very dangerous, especially to children,
so please help protect our environment by disposing of personal waste in a bin
and not down the toilet.

New parents

Becoming a new parent is incredibly exciting and there will definitely be a lot of extra nappies, wipes and cotton wool around the house as new babies are changed ten times a day on average. But what do you do with all of this extra waste? You might not know this but half of blockages are caused by disposable items like wipes, nappies, cotton wool and cotton buds being flushed down the toilet instead of being put in a bin. Although these items are often marketed as 'flushable' and look like they disappear when you flush your loo, they do not break down like toilet paper does and can easily clog up pipes. Remember that only toilet paper, pee and poo go down the loo, everything else goes in the bin.

Downloadable content

  1. thumb

    Dwaine Pipe′s top tips on how to avoid a blocked drain

    Keeping your drain clear is easy, just follow these tips from Dwaine.

    PDF0.81mb

  2. thumb

    Love your drain

    Northumbrian Water spent £1 million clearing sewer blockages last year which could have an impact on your water bills in the future. We need your help.

    PDF0.61mb

In this section

Google Play

Google Play  

Dwaine Pipe needs your help! People have flushed the wrong things down their toilets and Dwaine must avoid these nasties. Find out more

App Store

App store  

Dwaine Pipe needs your help! People have flushed the wrong things down their toilets and Dwaine must avoid these nasties. Find out more

Like Dwaine Pipe on facebook

Twitter

Follow Dwaine Pipe on Twitter

Call 0800 328 7648

to report a flood.

Education

Dwaine Pipe  

Hello, my name is Dwaine Pipe. I’m here to help you learn what can go down your toilet and sink and what should go in the bin. Find out more

Businesses

FOG  

Northumbrian Water works closely with local businesses to encourage responsible disposal of food waste and kitchen fats, oils and grease (FOG). Find out more

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