Priority Services

Language translation

Language translation

We have a wide range of services designed for customers who may need extra help.

If English is not your first language, please call our telephone interpretation service on the billing or general enquiries numbers and ask for an interpreter.

Billing enquiries - lines are open from 8:00am until 8:00pm Monday to Friday and 8:00am until 1:00pm on Saturday - 0345 733 5566.

General enquiries about water and sewerage services - lines are open from 8:00am until 8:00pm Monday to Friday and 9:00am until 1:00pm on Saturday0345 717 1100.

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    Priority Services

    A guide to our Priority Services.

    PDF3.63mb

Register for Priority Services

Special assistance  

Complete the online form via the link below to register for Priority Services. Find out more

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