Extra care

Language translation

Language translation

We have a wide range of services designed for customers who may need extra help.

If English is not your first language, please call our telephone interpretation service on the billing or general enquiries numbers and ask for an interpreter.

Billing enquiries - lines are open from 8am until 8pm Monday to Friday and 8am until 1pm on Saturday - 0345 733 5566.

General enquiries about water and sewerage services - lines are open from 8am until 8pm Monday to Friday and 9am until 1pm on Saturday - 0345 717 1100.

Can we help you?

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    Extra Care

    Can we help you? A guide to our Extra Care services.

    PDF3.63mb

Register for Extra care

Special assistance  

Complete the online form via the link below to register for Extra care services. Find out more

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