How to guides

Need some advice or help?

How to guides

We′ve put together a series of ′How to′ guidesĀ to help with some common queries such asĀ ′how to locate your meter or stop tap′, ′how to do a self leak test′ and ′how to access our Extra Care services′. To view our helpful video guides simply select your chosen subject and press play!

Water Quality

Water quality is checked at every stage on its journey to your taps. At the treatment works it is monitored 24 hours a day, 365 days a year, to ensure that the water is safe to use.

Related content:

  • Water quality Link

Locating and reading your meter

Here is a short video explaining where your meter is located and how to understand and read the information displayed.

Related content:

  • How to find and read your meter Link
  • Update your meter reading Link

How to do a self leak test

This short video explains how to locate and test for leaks between your meter and internal stop tap.

Related content:

  • Dealing with leaks Link

Extra care

This video contains information about the ′Extra Care′ services we offer which are free of charge to our customers.

Related content:

Locating and accessing your stop tap

This is a short video on how to locate and turn off / turn on your external stop tap.

Related content:

  • Getting water to your home Link

Leakage detection

A short video showing how we search and locate leaks in your area, and some of the tools we use to do this.

Related content:

  • Dealing with leaks Link

Love your drain

Here is a short video explaining the Love Your Drain campaign, to raise awareness of what is flushed down your toilet and poured down your sink.

Related content:

  • Love your drain Link

Sewerage ownership

This video shows you what parts of the drainage systems and drains you are responsible for and which parts of the drains and sewers we are responsible for.

Related content:

  • Our sewerage services Link

Sewer maintenance

This video will show you what types of problems can occur and what we can do and the techniques we use to maintain them.

Related content:

  • Our sewerage services Link

Sewer flooding

Flooding from sewers is distressing. This video offers guidance and advice on what you should do if you experience sewer flooding.

Related content:

  • Sewer flooding Link
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