Need some advice or help?
We′ve put together a series of ′How to′ guides to help with some common queries such as ′how to locate your meter or stop tap′, ′how to do a self leak test′ and ′how to access our Extra Care services′. To view our helpful video guides simply select your chosen subject and press play!
Water quality is checked at every stage on its journey to your taps. At the treatment works it is monitored 24 hours a day, 365 days a year, to ensure that the water is safe to use.
Here is a short video explaining where your meter is located and how to understand and read the information displayed.
This short video explains how to locate and test for leaks between your meter and internal stop tap.
This video contains information about the ′Priority Services′ we offer which are free of charge to our customers.
This is a short video on how to locate and turn off / turn on your external stop tap.
A short video showing how we search and locate leaks in your area, and some of the tools we use to do this.
Here is a short video explaining the Love Your Drain campaign, to raise awareness of what is flushed down your toilet and poured down your sink.
This video shows you what parts of the drainage systems and drains you are responsible for and which parts of the drains and sewers we are responsible for.
This video will show you what types of problems can occur and what we can do and the techniques we use to maintain them.
Flooding from sewers is distressing. This video offers guidance and advice on what you should do if you experience sewer flooding.
Our community portal is your voice in the work we do to improve your water and sewage services.
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Northumbrian Water LimitedRegistered in England and WalesCompany Number: 02366703Registered office: Northumbria House, Abbey Road, Pity Me, Durham, DH1 5FJ