Water

Guaranteed standards of service

Guaranteed standards of service

We believe excellent customer service is about getting it right first time, every time.

We put customer service at the heart of everything we do.  Our customer charter details the standards of service we guarantee to provide.  We must meet certain standards by law, but aim to improve on many of these and to include others that we believe demonstrate excellent customer service.

Downloadable content

  1. thumb

    Our promise to you

    This leaflet details the standards of service we guarantee to provide to you.

    PDF1.01mb

  2. thumb

    Managing debt

    Our code of practice: The collection of debt for domestic customers.

    PDF0.98mb

  3. thumb

    Dealing with leaks

    Our code of practice: on leakage.

    PDF0.17mb

  4. thumb

    Getting answers

    Our code of practice on complaints.

    PDF2.33mb

  5. thumb

    Priority Services

    A guide to our Priority Services.

    PDF3.63mb

  6. thumb

    Your water meter

    A guide for domestic customers.

    PDF0.95mb

  7. thumb

    Getting water to your home

    The facts about your water supply.

    PDF1.42mb

  8. thumb

    Our sewerage services

    How we deal with your used water.

    PDF1.29mb

We use cookies on our website. By continuing to browse our website, you are agreeing to use our cookies. Terms and Conditions