Guaranteed standards of service

Guaranteed standards of service

We believe excellent customer service is about getting it right first time, every time.

We put customer service at the heart of everything we do.  Our customer charter details the standards of service we guarantee to provide.  We must meet certain standards by law, but aim to improve on many of these and to include others that we believe demonstrate excellent customer service.

Downloadable content

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    Managing debt

    Our code of practice: The collection of debt for domestic customers.


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    Getting answers

    Our code of practice on complaints.


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    Priority Services

    A guide to our Priority Services.


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    Dealing with leaks

    Our code of practice on dealing with leaks.


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