Third party advice

Third party advice

If you have problem debts and need help with budgeting, we work in partnership with the following free debt advice services.

We’ll give you time - If you are seeking independent debt advice, please let us know. We’ll give you the time you need to deal with your water arrears.

StepChange debt charity
StepChange Debt Charity are the UK’s largest debt help organisation and offer free, impartial debt advice and solutions.

One of their friendly, skilled advisors will look at your whole situation to give you individual budgeting advice. This may help you clear any arrears manage your regular payments and then clear any other debt with solutions like a free debt management plan.

You can reach them on 0800 138 1111 (free including from mobiles) or use their online Debt Remedy tool to tell them about your financial situation, it’s convenient and anonymous.

Worried about your debts?
Try Stepchange’s 60-second debt check - If you′re struggling to keep on top of your money, their simple debt check will give you straightforward advice based on your circumstances.

National Debtline
National Debtline has helped millions of people with their debts. They′ll talk you through options and give clear advice on how to take back control. You can contact them on 0808 808 4000, or find out more information at

Citizens Advice Bureau
Citizens Advice Bureau offer free, confidential, impartial and independent advice from over 3,500 locations. These include high streets, community centres, doctors’ surgeries, courts and prisons. Their advice helps people resolve their problems with debt, benefits, employment, housing, discrimination, and many more issues. It is available to everyone. Advice may be given face-to-face or by phone. You can find more information at¬†or by contacting their advice line on 03444 111 444.

Money Advice Service
The Money Advice Service, set up by government, offers free and impartial money advice. Further details can be found by visiting

Get in touch

Contact us  

Email us at or call us on 0345 733 5566. Lines are open 8am-8pm Monday to Friday and 8am-1pm Saturday. Get in touch

Online Debt Remedy Tool


Free, confidential help with water arrears and debt problems. Expert debt help in seconds! Find out more

Priority Services


We have a wide range of services designed for customers who may need extra help. Find out more

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