Welcome to your new home!
You′ll find lots of popular tips and bits of advice here, to help make your move as simple as possible.
What′s moving day without a checklist?
1. Check your internal stop tap works
This is so important. If you ever have a leak, you need to be able to turn off your water supply with the internal stop tap.
Most stop taps are under the kitchen sink or in the bathroom.
Check your stop tap works by turning your cold tap on, and turning your stop tap to the off position. Your cold tap should stop running.
If this doesn't happen, it is important to get the stop tap fixed. Contact a reliable plumber.
2. Some information on taste and smells in your water
We get lots of questions about the taste and smell of water from new movers. Often, it is because the water supplied to your old home could be from a different source to the water in your new home.
This can mean you notice a difference in taste or smell, but it is nothing to worry about.
Our water is treated to the highest standard, so we can supply you with clean, clear and great tasting water.
If your new property was empty for a while, there may be “old water” standing in the pipes. Simply run the cold taps to get rid of the old water.
3. Tell us you′ve moved, if you haven′t already!
Telling us you've moved is easy. Simply choose the option that suits you best, and fill in the form.
4. Give a meter reading
If your home has a meter, don't forget to give us a reading.
You can give us a reading with:
Watch our video on how to find and read your water meter:
5. Do you need a little extra help?
Every customer matters, and we want to provide the best service we can.
Our Priority Services are free to use, and include:
- bills in Braille, large format or audio CD
- British sign language interpretation
- password scheme, to protect you from bogus callers
- nominated contacts, so your trusted friend, family member or caregiver can manage your account for you
- language translation services, if English isn't your first language
6. Make sure we can keep you informed
We work every day of the year to keep our water and sewerage pipes flowing.
Occassionally things can go wrong, and we want to keep you informed and updated during planned work or an emergency.
Sign up to our text service and follow us on Twitter to keep up-to-date.
7. Pop the kettle on
Yes, you′ve still got things to do, but everyone needs a break! Why not pop the kettle on?
Best of luck in your new home!
Everything you need to know to help you to settle in to your new home.
Giving you that extra support when you need it.