We offer a wide range of ways to pay and to help you plan your budget.

Ways to pay

We offer a wide range of ways to pay and to help you plan your budget.

Whatever your circumstances we have a variety of payment plans to suit your needs. Click a payment method below for more information.

Direct Debit

You can choose the date each month when you would like us to take your direct debit. If you pay by Direct Debit you will automatically receive a reduction of up to £7.50 on your next bill (£3.75 for water and £3.75 for sewerage services from 1st April 2017). To set up a Direct Debit please complete our online Direct Debit set-up form.

Telephone us to pay by debit or credit card

You can make a payment by calling our free, 24/7 automated payment service on 0800 432 0166. You will need your 10 and 12 digit account number, found on your bill and your debit or credit card details.

Online by debit or credit card

Pay your bill online - You can pay your bill online, 24 hours a day using your debit or credit card.


Pay by cash free of charge at any PayPoint outlet. You can find your nearest outlet by clicking on the link to the right of the screen.


You should make any cheques or postal orders payable to Northumbrian Water and send them with your payment slip to Northumbrian Water, PO Box 300, Durham, DH1 9WQ. Your 10 or 12 digit account number should be written on the back of your cheque. Please do not send cash or post dated cheques through the post.

Your bank

You can take your payment slip and pay your bill at any bank over the counter. This is normally free at your own bank or if paying in cash at any NatWest branch.

Telephone or internet banking

If you have online or telephone banking please follow the instructions below:

• Please make payments to sort code 57-73-61 and account number 00000000

• When making a single payment only include your customer reference number, no additional names or addresses are needed. Your account number is 10 or 12 digits long and will appear in three blocks of four numbers on your bill.

• Please enter your customer reference number without any spaces between the numbers.

• If you are paying multiple accounts, no reference numbers should be included in the narrative. Instead a remittance, detailing the separate customer reference numbers and amounts is needed. This can be sent via email to, fax to 0191 3016808 or posted to the above address.

Post Office

You can pay your bill at any Post Office using the payment slip. There is a charge of £2.60 for this service.

If you are having difficulties paying your bill, don′t ignore it - talk to us. We want to help and our trained staff will discuss the best payment method to suit your situation.

Pay your bill online

pay your bill online  

You can pay your bill online, 24 hours a day using your debit or credit card. Find out more



Where to find your nearest PayPoint outlet. Find PayPoint outlet.

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