We offer a wide range of ways to pay and to help you plan your budget.

Pay your bill online

You can pay your bill online, 24 hours a day using your debit or credit card. For payments made using a credit card there is a charge of 1%.

We accept most major debit and credit cards. Our online form is secure and your card details are protected and safe. 


Please note:

We are aware a small number of our customers have been experiencing problems when paying their bill online via our website. We are working to resolve this issue. If you do experience difficulties please call our automated service that is available 24 hours per day, 365 days a year.

Please call us on 0800 432 0166 or 0191 415 3095 from a mobile. Thank you for your patience while we look to resolve this.

To complete this online form you will need to provide us with:

  • Customer reference number
  • Account name
  • Property address, including postcode
  • Debit or credit card details



With your help, WaterAid transforms lives by improving access to safe water and sanitation. Find out more

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