Contact Us

Important website maintenance

To help us continue to deliver an unrivalled customer service, we′re making some essential improvements to our website from 18:00 on Saturday 15th December, until 10:00 on Sunday 16th December 2018.

Our website will be back up and running from Sunday morning, with access to all of our online services. Thank you for your understanding.

 




Get in touch with us
Pay your bill or check your account balance

It’s easy to pay your bill online. You can check your balance, change your address and much more with an online account.

Click here to pay your bill online.

Pay your bill or check your balance with our free automated service on 0800 032 3417. This line is open 24/7.

Would you rather talk to us? Call our advisors on 0345 733 5566. Our contact centres are open from 8am to 8pm Monday to Friday, and 8am to 1pm on Saturdays.

Give us a meter reading

Give us a meter reading, any time of the day, with an online account.

Give us your meter reading here.

Use our free automated meter reading line on 0800 032 3418.

Would you rather talk to us? Call our advisors on 0345 733 5566. Our contact centres are open from 8am to 8pm Monday to Friday, and 8am to 1pm on Saturdays.

Report a leak

For non-urgent leaks, visit our Community Portal to see if the leak has been reported.

For emergency leaks, call our leakline number on 0800 393 084. This number is available 24/7.

Sewer flooding

If you’re experiencing sewer flooding in your home or on your property, please call us so we can help, on 0800 328 7648.

Problems with your water supply

If you’re experiencing some problems with your water, such as no water, low pressure or your water is a strange colour:

Update your details

You can use our website to manage details like:

tell us you’ve moved
set up a Direct Debit
submit meter readings
pay your bills online

Set up an online account, and you can manage all your details quickly and easily.

You can also call our advisors on 0345 733 5566. Our contact centres are open from 8am to 8pm Monday to Friday, and 8am to 1 pm on Saturdays.

Priority Services

You can register for our free Priority Services online.

If you can′t use our online form, call one of our helpful advisors on 0345 717 1100.

Our contact centres are open from 8am to 8pm Monday to Friday, and 8am to 1pm on Saturdays.



Key contacts
Emergencies

For sewer flooding, call 0800 328 7648.

For leak emergencies, call 0800 393 084.

Send us your documents

You can email us, or send us your documents, with our online form.

Complaints

At Northumbrian Water, we want to make sure you have a great experience.

We understand things can go wrong sometimes, and we′d like to talk to you so we can help you straight away.

  • For complaints about your bill, please call 0345 733 5566
  • For complaints about your water supply or sewerage service, please call 0345 717 1100

We′re available to talk between 8am and 8pm, Monday to Friday and 8am to 1pm on Saturdays.

You can also email us at ctn@nwl.co.uk, and we′ll do our best to help you.

Builders and Developers

If you′re a builder or developer, please visit our Developers portal.

For queries about your developer profile, or a new connection application, call us on 0345 609 4639.

Landlords

Call us if you have any specific landlord or tenant enquiries on 0845 8506421. This line is open 9am to 5pm, Monday to Friday.

Press and Media

For press and media enquiries, please visit our media centre. You′ll find our latest press releases, news and contacts for our team.

Our Head Office

You can call our Head Office switchboard on 0845 604 7468. This line is open from 8am to 5pm, Monday to Friday.

Write to our Head Office at:

Northumbrian Water Ltd.
Northumbria House
Abbey Road
Durham
DH1 5FJ
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