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Get in touch with us
Pay your bill or check your account balance

It’s easy to pay your bill online. You can check your balance, change your address and much more with an online account.

Click here to pay your bill online.

Pay your bill or check your balance with our free automated service on 0800 032 3417. This line is open 24/7.

Would you rather talk to us?

Our contact centres are open from 8am to 8pm Monday to Friday, and 8am to 1pm on Saturdays.

Give us a meter reading

Give us a meter reading, any time of the day, with an online account.

Give us your meter reading here.

Use our free automated meter reading line on 0800 032 3418.

Would you rather talk to us?

Our contact centres are open from 8am to 8pm Monday to Friday, and 8am to 1pm on Saturdays.

Report a leak

For non-urgent leaks, visit our Community Portal to see if the leak has been reported.

For emergency leaks, call our leakline number on 0800 393 084. This number is available 24/7.

Sewer flooding

If you’re experiencing sewer flooding in your home or on your property, please call us so we can help, on 0800 328 7648.

Problems with your water supply

If you’re experiencing some problems with your water, such as no water, low pressure or your water is a strange colour:

Update your details

You can use our website to manage details like:

tell us you’ve moved
set up a Direct Debit
submit meter readings
pay your bills online

Set up an online account, and you can manage all your details quickly and easily.

Would you rather talk to us?

Our contact centres are open from 8am to 8pm Monday to Friday, and 8am to 1 pm on Saturdays.

Priority Services

You can register for our free Priority Services online.

If you can′t use our online form, call one of our helpful advisors on 0345 717 1100.

Our contact centres are open from 8am to 8pm Monday to Friday, and 8am to 1pm on Saturdays.

Bereavement support

Losing a loved one is a difficult time. We want to help as quickly as we can.

Please call us on 0800 090 2422. This is a dedicated line, answered by a member of our team who is specially trained to assist you effectively.

Our team is available from 9am to 5pm, Monday to Friday.



Key contacts
Emergencies

For sewer flooding, call 0800 328 7648.

For leak emergencies, call 0800 393 084.

Send us your documents, or email us

You can email us, or send us your documents, with our online form.

Complaints

At Northumbrian Water, we want to make sure you have a great experience.

We understand things can go wrong sometimes, and we′d like to talk to you so we can help you straight away.

  • For complaints about your bill, please call 0345 733 5566
  • For complaints about your water supply or sewerage service, please call 0345 717 1100

We′re available to talk between 8am and 8pm, Monday to Friday and 8am to 1pm on Saturdays.

You can also email us at ctn@nwl.co.uk, and we′ll do our best to help you.

Builders and Developers

If you′re a builder or developer, please visit our Developers portal.

For queries about your developer profile, or a new connection application, call us on 0345 609 4639.

Landlords

Landlords can manage property portfolios from the national Landlords TAP.

For queries, call us on 0845 850 6421. This line is open 9am to 5pm, Monday to Friday.

You can also email us at landlords@nwl.co.uk.

Network issues

We are very sorry, but network issues mean some of our telephone and email systems are not working.

If you′d like to contact the Landlord Integrity team, please call 07891 538177. Thank you.

Press and Media

For press and media enquiries, please visit our media centre. You′ll find our latest press releases, news and contacts for our team.

Our Head Office

You can call our Head Office switchboard on 0845 604 7468. This line is open from 8am to 5pm, Monday to Friday.

Write to our Head Office at:

Northumbrian Water Ltd.
Northumbria House
Abbey Road
Durham
DH1 5FJ
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