Our two Water Forums are a vital part of us achieving our vision of being the national leader in the provision of sustainable water and wastewater services. How? They challenge us to always make sure we put our customers at the heart of our future plans and pricing.
All water companies have their own such ‘customer challenge group’ (as they’re known in industry circles), albeit with different names to ours.
We have a Water Forum for Northumbrian Water, and one for Essex & Suffolk Water. The members are not our employees; they’re all independent, with a perfect mixture of experience, knowledge and networks that puts them on the front foot for challenging our thinking and kick-starting dialogue about important customer issues.
Their job isn’t to run the company or to make decisions (that’s for the Board and the leadership team to do); it’s to represent customers and challenge the company to understand the impact of its decisions before they’re taken.
LOOK OUT FOR . . .
On this site you’ll be able to read information from the Water Forums as we undergo our ‘Price Review 2019’ – the industry’s process for agreeing with our regulator (Ofwat) what our water and wastewater charges for 2020-2025 will be set at.
In the coming weeks and months the Forums will add content, including members’ details and summaries of the challenges they’re making to Northumbrian Water and Essex & Suffolk Water.