The EA, whose mission is to ‘work to create better places for people and wildlife, and support sustainable development’, is one of the statutory members of all water companies’ customer challenge groups (CCGs).
We use the opportunity of working with the Water Forums to review and challenge the company’s next five-year plan so that it achieves the best possible outcomes for both customers and the environment that they live and work in.
At the moment, the EA team members who work with the Water Forums are:
• John Giles, River Basin Account Manager. He is also a member of the Anglian Water Customer Engagement Forum and the South Staffs/Cambridge Water Customer Panel.
• Melissa Lockwood, River Basin Account Manager. She is also a member of the Yorkshire Forum for Water Customers.
• Fiona Morris, coordinator for PR19 activities.
As well as taking part in the Water Forums, the EA works day-to-day with NWG to help it protect the environment and supply water to its customers in a sustainable way. You can read more about what the EA does on the gov.uk website.