Who to contact and when.


The contact details listed below are to be used for contact about your privacy and this privacy notice only. If you wish to make a complaint, report a leak or discuss your account please use the contact details listed here:

Right to lodge a complaint

You have the right to lodge a complaint if you think we are not acting in accordance with our legal obligations.

However, we would always encourage you to raise your concerns with us first so we can investigate. You can do this by contacting 0345 733 5566, or;

Northumbrian Water customers can write to us at:

Northumbrian Water
Customer Centre
PO Box 200

You also have the right to complain to the regulator, the Information Commissioner, at any time by using the contact details below or by clicking here.

Information Commissioner's Office
Wycliffe House
Water Lane

(Tel: 01625 545 700)

Notice Owner

The notice owner is NWL’s Data Protection Officer and can be contacted at


This privacy notice is reviewed at least annually or earlier if there is any change to the processing of customer data or to applicable legislation.

Date of last update: 17 July 2019.

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