Contacts

Who to contact and when.

Intro

The contact details listed below are to be used for contact about your privacy and this privacy notice only. If you wish to make a complaint, report a leak or discuss your account please use the contact details listed here:

Right to lodge a complaint

You have the right to lodge a complaint if you think we are not acting in accordance with our legal obligations.

However, we would always encourage you to raise your concerns with us first so we can investigate. You can do this by contacting 0345 733 5566, or;

Northumbrian Water customers can write to us at:

Northumbrian Water
Customer Centre
PO Box 200
Durham
DH1 9WQ

You also have the right to complain to the regulator, the Information Commissioner, at any time by using the contact details below or by clicking here.

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

(Tel: 01625 545 700)

Notice Owner

The notice owner is NWL’s Data Protection Officer and can be contacted at data.protection@nwl.co.uk.

Review

This privacy notice is reviewed at least annually or earlier if there is any change to the processing of customer data or to applicable legislation.

Date of last update: 25th May 2018.

We use cookies on our website. By continuing to browse our website, you are agreeing to use our cookies. Terms and Conditions