At a glance

Our vision and values

Our vision and values

Our vision is to be the national leader in the provision of sustainable water and waste water services.

Our values are the set of guiding principles which collectively define who we are, what we do and how we do it. They make us different from the rest, and allow us to make decisions and take actions which drive us towards our vision. Our values can be seen throughout the business, but they are at their most powerful when they are demonstrated through everything we do at every level to achieve our targets.

Quite simply, our values are the way we do things at NWL, as we strive to become the national leader.

Our values:

Customer focused
We aim to exceed the expectations of our external and internal customers.

We take personal responsibility for achieving excellent business results.

We are open and honest and meet our commitments with a responsible approach to the environment and our communities.

We continuously strive for innovative and better ways to deliver our business.

One team
We work together consistently, promoting co-operation and mutual support, to achieve our corporate objectives.

Downloadable content

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    Our behaviours


We live water

Girl in the rain  

We make sure that our customers are well informed about our services and are at the heart of everything we do. This website gives you an insight into the work we do. Find out more

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