Contact us

There are currently 186 events in your area:

  • Unplanned event

    TS13 - BOULBY COTTAGES - NO WATER LOW PRESSURE

    Start Date: 16 April 2019, 16:26

    We are aware of an issue that is affecting the water supply in your area. We re currently investigating, and working hard to get this fixed. We ll update you soon. Thanks for your patience.

    Last Updated: 16 April 2019, 16:30

    Information about the types of events
  • Unplanned event

    DH7-CHALFONT WAY- MEADOWFIELD-DURHAM

    Start Date: 17 April 2019, 10:45

    We are onsite and working to resolve a burst on a water main in your area. We expect supplies to be restored by 13:00hrs. Once your supply is restored if you experience discoloured water, cloudy milky water or a reduction in pressure please click on Information about types of events below for advice. Thank you for your patience.

    Last Updated: 17 April 2019, 10:48

    Information about the types of events
  • Unplanned event

    DL3- VINE STREE- DARLINGTON

    Start Date: 17 April 2019, 12:09

    EVENT CREATED: AWAITING FIRST UPDATE.

    Last Updated: 17 April 2019, 12:09

    Information about the types of events
  • Unplanned event

    DL6 - SCUGDALE ROAD - SWAINBY - NO WATER LOW PRESSURE

    Start Date: 17 April 2019, 13:52

    We re still working hard to fix a burst water main in your area. We expect to finish our work by 18:00hrs and will continue to update you on our progress. Thanks for your patience.

    Last Updated: 17 April 2019, 16:12

    Information about the types of events
  • Unplanned event

    DH7 - WEST DRIVE - LANCHESTER - NO WATER LOW PRESSURE

    Start Date: 25 April 2019, 13:00

    EVENT CREATED: AWAITING FIRST UPDATE.

    Last Updated: 25 April 2019, 13:04

    Information about the types of events
  • Unplanned event

    DL3 - CLEVELAND AVENUE - DARLINGTON

    Start Date: 25 April 2019, 13:47

    We are onsite and working to resolve a burst on a water main in your area. We expect supplies to be restored by 15:00hrs. Once your supply is restored if you experience discoloured water, cloudy milky water or a reduction in pressure please click on Information about types of events below for advice. Thank you for your patience

    Last Updated: 25 April 2019, 13:52

    Information about the types of events
  • Unplanned event

    TS21 - CRAGSIDE - SEDGEFIELD - NO WATER LOW PRESSURE

    Start Date: 26 April 2019, 14:31

    EVENT CREATED: AWAITING FIRST UPDATE.

    Last Updated: 26 April 2019, 14:32

    Information about the types of events
  • Unplanned event

    DL14 - DELEWARE AVENUE - NO WATER & LOW PRESSURE

    Start Date: 26 April 2019, 19:39

    We are working to repair a burst water main in your area. We will switch the supply back on as soon as we can. If you notice any discoloured water, or lower pressure, please go to Information about types of events below for help. We will update you again tomorrow. Thanks for your patience.

    Last Updated: 26 April 2019, 19:42

    Information about the types of events
  • Unplanned event

    TS15 - PICTON

    Start Date: 27 April 2019, 09:29

    Our repair is now complete and all water supplies should be restored. Now that your supply is restored if your supply is discoloured, milky cloudy or you have a reduction in pressure please click on Information about types of events below for advice. Thank you for your patience.

    Last Updated: 27 April 2019, 13:34

    Information about the types of events
  • Unplanned event

    DL14 - DELAWARE AVENUE - EVENWOOD - NO WATER & LOW PRESSURE

    Start Date: 02 May 2019, 19:07

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 2100hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 02 May 2019, 19:12

    Information about the types of events
  • Unplanned event

    TS4 - MARTON AVENUE - MIDDLESBROUGH - NO WATER & LOW PRESSURE

    Start Date: 03 May 2019, 12:57

    EVENT CREATED: AWAITING FIRST UPDATE.

    Last Updated: 03 May 2019, 12:59

    Information about the types of events
  • Unplanned event

    DL12 - BRIDGE STREET - BARNARD CASTLE - NO WATER LOW PRESSURE

    Start Date: 07 May 2019, 13:26

    We re carrying out work in your area to fix a burst water main. We expect to be finished by 14:30hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 07 May 2019, 13:28

    Information about the types of events
  • Unplanned event

    DL2 - FAIRFAX ROAD - MIDDLETON ST GEORGE - DISCOLOURATIONS

    Start Date: 09 May 2019, 20:00

    EVENT CREATED: AWAITING FIRST UPDATE.

    Last Updated: 09 May 2019, 18:56

    Information about the types of events
  • Unplanned event

    DL3 - FREVILLE GROVE - DARLINGTON - NO WATER & LOW PRESSURE

    Start Date: 13 May 2019, 12:30

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 2pm. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 13 May 2019, 11:27

    Information about the types of events
  • Unplanned event

    DH8- MEDOMSLEY ROAD- CONSETT-

    Start Date: 14 May 2019, 12:32

    We re carrying out work in your area to fix a burst water main. We expect to be finished by 13:30hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 14 May 2019, 12:34

    Information about the types of events
  • Unplanned event

    TS29 - WINGATE ROAD - TRIMDON STATION - NO WATER & LOW PRESSURE

    Start Date: 15 May 2019, 11:18

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 1pm. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 15 May 2019, 11:27

    Information about the types of events
  • Unplanned event

    DL5 - TUNSTALL ROAD - NEWTON AYCLIFFE - NO WATER & LOW PRESSURE

    Start Date: 16 May 2019, 11:48

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 1pm. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 16 May 2019, 11:52

    Information about the types of events
  • Unplanned event

    DL15 - SUNNYBROW- CROOK

    Start Date: 16 May 2019, 17:41

    We are onsite and working to resolve a burst on a water main in your area. We expect supplies to be restored by 20:45hrs. Once your supply is restored if you experience discoloured water, cloudy milky water or a reduction in pressure please click on Information about types of events below for advice. Thank you for your patience.

    Last Updated: 16 May 2019, 17:46

    Information about the types of events
  • Unplanned event

    TS29- FOUNDRY MEWES-TRIMDON STATION

    Start Date: 21 May 2019, 10:10

    We re carrying out work in your area to fix a burst water main. We expect to be finished by 10:15hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 21 May 2019, 10:12

    Information about the types of events
  • Unplanned event

    DL3 - HARTFORD ROAD - DARLINGTON - NO WATER & LOW PRESSURE

    Start Date: 22 May 2019, 14:44

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 4pm. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 22 May 2019, 14:48

    Information about the types of events
  • Unplanned event

    DL1 - ESTORIL S - DARLINGTON - NO WATER & LOW PRESSURE

    Start Date: 22 May 2019, 16:55

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 8pm. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 22 May 2019, 16:57

    Information about the types of events
  • Unplanned event

    NE17 - HALL ROAD CHOPWELL

    Start Date: 27 May 2019, 09:08

    Essential customer information from Northumbrian Water. We are working to resolve a possible water supply issue in your area. Not all customers will experience issues. Low pressure or loss of supply is expected whilst we complete our investigations and repairs. Please store water where possible. Interruptions are usually resolved within 2-3 hours so may be restored by ##hrs. For help with any queries you can contact us on Twitter @nwater_care or call 0345 717 1100. We will provide further updates with our progress and provide a timescale when known. We apologise for any inconvenience caused and thank you for your patience.

    Last Updated: 27 May 2019, 09:19

    Information about the types of events
  • Unplanned event

    TS9- BIRCH DRIVE-FACEBY-MIDDLESBROUGH

    Start Date: 28 May 2019, 13:07

    We re carrying out work in your area to fix a burst water main. We expect to be finished by 14:00hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 28 May 2019, 13:11

    Information about the types of events
  • Unplanned event

    DH9- ST MARGARETS DRIVE- TANFIELD

    Start Date: 28 May 2019, 14:15

    We re carrying out work in your area to fix a burst water main. We expect to be finished by 16:30hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 28 May 2019, 14:18

    Information about the types of events
  • Unplanned event

    DL1 - FRYER CRESCENT - DARLINGTON - NO WATER & LOW PRESSURE

    Start Date: 30 May 2019, 08:11

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 1000hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 30 May 2019, 08:14

    Information about the types of events
  • Unplanned event

    DL17 - DUNALM TERRACE - FERRYHILL - LOW PRESSURE DISCOLOURATION

    Start Date: 30 May 2019, 08:58

    We are carrying out work in your area today that may affect your supply. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 30 May 2019, 09:08

    Information about the types of events
  • Unplanned event

    DL12 - THE STREET - BARNARD CASTLE

    Start Date: 30 May 2019, 13:55

    We are onsite and working to resolve a burst on a water main in your area. We expect supplies to be restored by 15:00hrs. Once your supply is restored if you experience discoloured water, cloudy milky water or a reduction in pressure please click on Information about types of events below for advice. Thank you for your patience

    Last Updated: 30 May 2019, 14:02

    Information about the types of events
  • Unplanned event

    TS10 - REDCAR

    Start Date: 30 May 2019, 19:02

    We are continuing our emergency work to replace a leaking hydrant in your area. Our work is due for completion by 22:00hrs. Once your supply is restored if you experience discoloured water, cloudy milky water or a reduction in pressure please click on Information about types of events below for advice. We will provide a further update tomorrow to confirm. Thank you for your patience.

    Last Updated: 30 May 2019, 19:37

    Information about the types of events
  • Unplanned event

    NE42 - HOLLY GROVE - PRUDHOE - NO WATER & LOW PRESSURE

    Start Date: 31 May 2019, 09:45

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 1100hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 31 May 2019, 09:47

    Information about the types of events
  • Unplanned event

    CLAYPOOL FARM CLOSE, HUTTON HENRY, HARTLEPOOL, TS27 4QZ

    Start Date: 02 June 2019, 13:51

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 1700hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 02 June 2019, 13:53

    Information about the types of events
  • Unplanned event

    TS15 - FALCON WALK - HILTON - NO WATER & LOW PRESSURE

    Start Date: 03 June 2019, 10:26

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 1200hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 03 June 2019, 10:30

    Information about the types of events
  • Unplanned event

    NE4 - WINGROVE GARDENS - NEWCASTLE - NO WATER LOW PRESSURE

    Start Date: 04 June 2019, 09:25

    We re carrying out work in your area to fix a burst water main. We expect to be finished by 10:30hrs. You may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 04 June 2019, 09:29

    Information about the types of events
  • Unplanned event

    NE15 - THE RETREAT - NEWBURN - NO WATER LOW PRESSURE

    Start Date: 04 June 2019, 14:44

    We re carrying out work in your area to fix a burst water main. We expect to be finished by 16:00hrs. You may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 04 June 2019, 14:47

    Information about the types of events
  • Unplanned event

    DL13- CHAPEL HOUSE-LANESIDE-BISHOP AUCKLAND

    Start Date: 05 June 2019, 13:05

    We re carrying out work in your area to fix a burst water main. We expect to be finished by 15:00hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 05 June 2019, 13:08

    Information about the types of events
  • Unplanned event

    DH8-VALLEY VIEW-LEADGATE-CONSETT-

    Start Date: 05 June 2019, 14:38

    We re carrying out work in your area to fix a burst water main. We expect to be finished by 17:00hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 05 June 2019, 14:41

    Information about the types of events
  • Unplanned event

    DL13 - LYDGATE LANE - WOLSINGHAM - NO WATER & LOW PRESSURE

    Start Date: 07 June 2019, 14:20

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 1700hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 07 June 2019, 14:22

    Information about the types of events
  • Unplanned event

    TD15 - STEPHENSON COURT -TWEEDMOUTH

    Start Date: 07 June 2019, 14:31

    We are onsite and working to resolve a burst on a water main in your area. We expect supplies to be restored by 20:15hrs. Once your supply is restored if you experience discoloured water, cloudy milky water or a reduction in pressure please click on Information about types of events below for advice. Thank you for your patience.

    Last Updated: 07 June 2019, 17:59

    Information about the types of events
  • Unplanned event

    TS10 3NT: OAK ROAD - REDCAR

    Start Date: 09 June 2019, 13:30

    EVENT CREATED: AWAITING FIRST UPDATE.

    Last Updated: 09 June 2019, 14:28

    Information about the types of events
  • Unplanned event

    SR2-BYONY TOFT-SUNDELRAND

    Start Date: 10 June 2019, 12:58

    We re carrying out work in your area to fix a burst water main. We expect to be finished by 14:30hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 10 June 2019, 13:00

    Information about the types of events
  • Unplanned event

    DH8 - HALLGARTH - CONSETT - NO WATER LOW PRESSURE

    Start Date: 11 June 2019, 12:50

    We re carrying out work in your area to fix a burst water main. We expect to be finished by 15:00hrs. You may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 11 June 2019, 12:52

    Information about the types of events
  • Unplanned event

    DL14 - NEWGATE SHOPPING CENTRE - BISHOP AUCKLAND - NO WATER OR LOW PRESSURE

    Start Date: 13 June 2019, 09:53

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 1100hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 13 June 2019, 09:54

    Information about the types of events
  • Unplanned event

    DL3 - BARRETT ROAD - DARLINGTON - NO WATER LOW PRESSURE

    Start Date: 17 June 2019, 09:44

    We re carrying out work in your area to fix a burst water main. We expect to be finished by 11:00hrs. You may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 17 June 2019, 09:46

    Information about the types of events
  • Unplanned event

    NE68 - OSBORNE GARDENS - NEWCASTLE - NO WATER OR LOW PRESSURE

    Start Date: 20 June 2019, 14:12

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 1600hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 20 June 2019, 14:14

    Information about the types of events
  • Unplanned event

    DH8 - EDMUNDBYERS - CHANGES IN PRESSURE AND DISCOLOURATION

    Start Date: 20 June 2019, 15:00

    We are carrying out work in your area today which may affect your supply. During this work you may ntoice a drop in pressure. Thanks for your patience.

    Last Updated: 20 June 2019, 15:09

    Information about the types of events
  • Unplanned event

    CHURCH MEADOW, LANGLEY MOOR - DH7

    Start Date: 23 June 2019, 09:15

    Great news, we ve finished our repairs! If you ve noticed discolouration in your water, or lower pressure, please go to Information about types of events for help. Thanks for your patience.

    Last Updated: 23 June 2019, 10:06

    Information about the types of events
  • Unplanned event

    8 MARKET PLACE, CORBRIDGE, NE45 5AW

    Start Date: 23 June 2019, 11:30

    EVENT CREATED: AWAITING FIRST UPDATE.

    Last Updated: 23 June 2019, 11:21

    Information about the types of events
  • Unplanned event

    DL3 - OAKDENE AVENUE - DARLINGTON - NO WATER OR LOW PRESSURE

    Start Date: 24 June 2019, 10:15

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 1100hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 24 June 2019, 10:18

    Information about the types of events
  • Unplanned event

    DL14-- DOUGLAS CRESCENT- BISHOP AUCKLAND

    Start Date: 24 June 2019, 11:53

    We re carrying out work in your area to fix a burst water main. We expect to be finished by 13:00hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 24 June 2019, 11:56

    Information about the types of events
  • Unplanned event

    NE66 - CHEVIOT ROAD - ALNWICK

    Start Date: 01 July 2019, 12:36

    We are onsite and working to resolve a burst on a water main in your area. We expect supplies to be restored by 14:45hrs. Once your supply is restored if you experience discoloured water, cloudy milky water or a reduction in pressure please click on Information about types of events below for advice. Thank you for your patience

    Last Updated: 01 July 2019, 12:43

    Information about the types of events
  • Unplanned event

    DL5 - GREVILLE WAY - NEWTON AYCLIFFE - NO WATER OR LOW PRESSURE

    Start Date: 02 July 2019, 17:03

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 1900hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 02 July 2019, 17:05

    Information about the types of events
  • Unplanned event

    DL5 - NEWTON AYCLIFFE - DISCOLOURED WATER

    Start Date: 02 July 2019, 17:47

    We have finished repairs in you area. If you ve noticed discolouration in your water, or lower pressure, please go to Information about types of events for help. Thanks for your patience.

    Last Updated: 02 July 2019, 17:51

    Information about the types of events
  • Unplanned event

    DL14 - SHIRLEY CLOSE - EVENWOOD

    Start Date: 02 July 2019, 18:00

    We are onsite and working to resolve a burst on a water main in your area. We expect supplies to be restored by 18:15hrs. Once your supply is restored if you experience discoloured water, cloudy milky water or a reduction in pressure please click on Information about types of events below for advice. Thank you for your patience

    Last Updated: 02 July 2019, 18:04

    Information about the types of events
  • Unplanned event

    TS1 - SOUTHFIELD ROAD - MIDDLESBROUGH

    Start Date: 04 July 2019, 12:20

    We are onsite and working to resolve a burst on a water main in your area. We expect supplies to be restored by 15:00hrs. Once your supply is restored if you experience discoloured water, cloudy milky water or a reduction in pressure please click on Information about types of events below for advice. Thank you for your patience

    Last Updated: 04 July 2019, 12:23

    Information about the types of events
  • Unplanned event

    DH6 -WAYSIDE- WHEATLEY HILL

    Start Date: 04 July 2019, 12:46

    We are onsite and working to resolve a burst on a water main in your area. We expect supplies to be restored by 14:00hrs. Once your supply is restored if you experience discoloured water, cloudy milky water or a reduction in pressure please click on Information about types of events below for advice. Thank you for your patience

    Last Updated: 04 July 2019, 12:54

    Information about the types of events
  • Unplanned event

    TD15 - ARMSTRONG COURT - BERWICK

    Start Date: 04 July 2019, 16:46

    We are onsite and working to resolve a burst on a water main in your area. We expect supplies to be restored by 19:00hrs. Once your supply is restored if you experience discoloured water, cloudy milky water or a reduction in pressure please click on Information about types of events below for advice. Thank you for your patience

    Last Updated: 04 July 2019, 16:47

    Information about the types of events
  • Unplanned event

    DL3 - THORNFIELD ROAD - DARLINGTON - NO WATER OR LOW PRESSURE

    Start Date: 04 July 2019, 19:19

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 2130hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 04 July 2019, 19:25

    Information about the types of events
  • Unplanned event

    NE4 - ESLWICK ROAD - NEWCASTLE

    Start Date: 05 July 2019, 10:39

    We are onsite and working to resolve a burst on a water main in your area. We expect supplies to be restored by 13:00hrs. Once your supply is restored if you experience discoloured water, cloudy milky water or a reduction in pressure please click on Information about types of events below for advice. Thank you for your patience

    Last Updated: 05 July 2019, 10:41

    Information about the types of events
  • Unplanned event

    DL3-THORNFIELD ROAD- DARLINGTON

    Start Date: 10 July 2019, 13:08

    We re carrying out work in your area to fix a burst water main. We expect to be finished by 15:30hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 10 July 2019, 13:12

    Information about the types of events
  • Unplanned event

    DL3-THORNFIELD ROAD- DARLINGTON

    Start Date: 10 July 2019, 13:13

    We re carrying out work in your area to fix a burst water main. We expect to be finished by 15:30hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 10 July 2019, 13:17

    Information about the types of events
  • Unplanned event

    NE17 - VALLEY DENE - CHOWELL - NO WATER OR LOW PRESSURE

    Start Date: 10 July 2019, 15:29

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 1700hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 10 July 2019, 15:31

    Information about the types of events
  • Unplanned event

    NE38 - PETTERIL - WASHINGTON - NO WATER OR LOW PRESSURE

    Start Date: 11 July 2019, 10:06

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 1200hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 11 July 2019, 10:11

    Information about the types of events
  • Unplanned event

    TD15 - TURRET GARDENS - TWEEDMOUTH

    Start Date: 11 July 2019, 17:44

    We are onsite and working to resolve a burst on a water main in your area. We expect supplies to be restored by 19:45hrs. Once your supply is restored if you experience discoloured water, cloudy milky water or a reduction in pressure please click on Information about types of events below for advice. Thank you for your patience

    Last Updated: 11 July 2019, 17:47

    Information about the types of events
  • Unplanned event

    SR4 - SOUTH HYLTON - SUNDERLAND - NO WATER OR LOW PRESSURE

    Start Date: 13 July 2019, 09:27

    Info from Northumbrian Water. We are working to resolve a possible water supply issue in your area. Not all customers will be affected. Interruptions are usually resolved within 2 to 3 hours. Text updates to follow. For help with any queries you can contact us on Twitter @nwater_care

    Last Updated: 13 July 2019, 10:34

    Information about the types of events
  • Unplanned event

    NE46 - EASTGATE - HEXHAM - NO WATER OR LOW PRESSURE

    Start Date: 16 July 2019, 18:01

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 2100hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 16 July 2019, 18:04

    Information about the types of events
  • Unplanned event

    NE20 - LOUIS VILLE - PONTELAND - NO WATER OR LOW PRESSURE

    Start Date: 17 July 2019, 13:53

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 1600hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 17 July 2019, 13:54

    Information about the types of events
  • Unplanned event

    TS6 - JONES ROAD - REDCAR

    Start Date: 19 July 2019, 08:38

    Info from Northumbrian Water. Work to resolve a possible water supply issue in your area is due for completion by 10am. Some supplies may restore earlier. Thank you for your patience. For help with any queries you can contact us on Twitter @nwater_care

    Last Updated: 19 July 2019, 08:42

    Information about the types of events
  • Unplanned event

    DL14- ST HELEN WAY-ST HELEN AUCKLAND-BISHOP AUCKLAND

    Start Date: 19 July 2019, 13:12

    We re carrying out work in your area to fix a burst water main. We expect to be finished by 16:30hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience

    Last Updated: 19 July 2019, 13:14

    Information about the types of events
  • Unplanned event

    DL15 - INGLENOOK CLOSE - CROOK

    Start Date: 19 July 2019, 14:12

    We are onsite and working to resolve a burst on a water main in your area. We expect supplies to be restored by 15:30hrs. Once your supply is restored if you experience discoloured water, cloudy milky water or a reduction in pressure please click on Information about types of events below for advice. Thank you for your patience.

    Last Updated: 19 July 2019, 14:16

    Information about the types of events
  • Unplanned event

    DH1 - WHITWELL ACRES - HIGH SHINCLIFFE

    Start Date: 20 July 2019, 14:24

    Our repair is now complete and all water supplies should be restored. Now that your supply is restored if your supply is discoloured, milky cloudy or you have a reduction in pressure please click on Information about types of events below for advice. Thank you for your patience.

    Last Updated: 20 July 2019, 17:39

    Information about the types of events
  • Unplanned event

    DH7 - CHURCH VIEW - LANCHESTER

    Start Date: 27 July 2019, 13:44

    EVENT CREATED: AWAITING FIRST UPDATE.

    Last Updated: 27 July 2019, 14:00

    Information about the types of events
  • Unplanned event

    TS15 - THE ROYD - YARM - NO WATER LOW PRESSURE

    Start Date: 29 July 2019, 09:18

    We re carrying out work in your area to fix a burst water main. We expect to be finished by 10:30hrs. You may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 29 July 2019, 09:21

    Information about the types of events
  • Unplanned event

    NE6 - ENNERDALE ROAD - NEWCASTLE - NO WATER OR LOW PRESSURE

    Start Date: 29 July 2019, 19:37

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 2300hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 29 July 2019, 19:50

    Information about the types of events
  • Unplanned event

    NE28 - DEEPDALE - WALLSEND - NO WATER OR LOW PRESSURE

    Start Date: 30 July 2019, 13:48

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 1600hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 30 July 2019, 13:50

    Information about the types of events
  • Unplanned event

    TS23 - SIDLAW ROAD - BILLINGHAM

    Start Date: 01 August 2019, 10:28

    We are continuing to work to resolve a burst on a water main in your area which may be affecting some customers water supplies. We now expect supplies to be restored by 13:15hrs. We will continue to update you regularly. Thank you for your patience.

    Last Updated: 01 August 2019, 11:14

    Information about the types of events
  • Unplanned event

    DL13 - CRAWLEYSIDE - BISHOP AUCKLAND - NO WATER OR LOW PRESSURE

    Start Date: 01 August 2019, 14:16

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 15:30hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 01 August 2019, 14:22

    Information about the types of events
  • Unplanned event

    TS9 - LECONFIELD - SEAMER - DISCOLOURATION

    Start Date: 05 August 2019, 08:56

    We are currently flushing a water main in you area. This can sometimes cause discolouration to the water. If you ve noticed discolouration in your water, or lower pressure, please go to Information about types of events for help. Thanks for your patience.

    Last Updated: 05 August 2019, 09:03

    Information about the types of events
  • Unplanned event

    DL3 - SALUTATION ROAD - HUMMERSKNOTT - NO WATER OR LOW PRESSURE

    Start Date: 05 August 2019, 13:59

    EVENT CREATED: AWAITING FIRST UPDATE.

    Last Updated: 05 August 2019, 14:01

    Information about the types of events
  • Unplanned event

    NE70 - BELFORD

    Start Date: 06 August 2019, 19:47

    Great news, we ve finished our repairs! If you ve noticed discolouration in your water, or lower pressure, please go to Information about types of events for help. Thanks for your patience.

    Last Updated: 07 August 2019, 15:23

    Information about the types of events
  • Unplanned event

    SR7 - LINTHORPE AVENUE- SEAHAM

    Start Date: 06 August 2019, 20:02

    We are continuing our work to resolve a burst on a water main in your area. Our work is now due for completion by 23:00hrs. Once your supply is restored if you experience discoloured water, cloudy milky water or a reduction in pressure please click on Information about types of events below for advice. We will provide a further update tomorrow to confirm. Thank you for your patience.

    Last Updated: 06 August 2019, 20:07

    Information about the types of events
  • Unplanned event

    NE61 - NORTH VIEW - CRESSWELL - NO WATER OR LOW PRESSURE

    Start Date: 07 August 2019, 09:25

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 1230hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 07 August 2019, 09:28

    Information about the types of events
  • Unplanned event

    DL2 - INGLETON - NO WATER OR LOW PRESSURE

    Start Date: 07 August 2019, 15:13

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 1700hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 07 August 2019, 15:15

    Information about the types of events
  • Unplanned event

    TS12- KIRTON LANE- BROTTON

    Start Date: 07 August 2019, 18:49

    We are onsite and working to resolve a burst on a water main in your area. We expect supplies to be restored by 23:30hrs. Once your supply is restored if you experience discoloured water, cloudy milky water or a reduction in pressure please click on Information about types of events below for advice. Thank you for your patience.

    Last Updated: 07 August 2019, 22:26

    Information about the types of events
  • Unplanned event

    NE27 - HOLYSTONE - NO WATER, LOW PRESSURE OR DISCOLOURATION

    Start Date: 08 August 2019, 10:27

    We are carrying out work in your area to fix a burst water main. We expect this work to continue until around 2pm. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 08 August 2019, 10:37

    Information about the types of events
  • Unplanned event

    TS28 - INGRAM WAY - WINGATE - NO WATER OR LOW PRESSURE

    Start Date: 08 August 2019, 10:53

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 1200hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 08 August 2019, 10:57

    Information about the types of events
  • Unplanned event

    TS13 - BOULBY - NO WATER OR LOW PRESSURE

    Start Date: 08 August 2019, 11:36

    We are aware of an issue that is affecting the water supply in your area. We re currently investigating, and working hard to get this fixed. We ll update you soon. Thanks for your patience.

    Last Updated: 08 August 2019, 11:43

    Information about the types of events
  • Unplanned event

    NE4 - GEORGE STREET - NEWCASTLE - NO WATER OR LOW PRESSURE

    Start Date: 08 August 2019, 11:53

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 1300hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 08 August 2019, 11:58

    Information about the types of events
  • Unplanned event

    NE24 - CAMBOIS -BLYTH

    Start Date: 08 August 2019, 15:47

    We are continuing to work to resolve a burst on a water main in your area which may be affecting some customers water supplies. We now expect supplies to be restored by 19:30hrs. We will continue to update you regularly. Thank you for your patience.

    Last Updated: 08 August 2019, 17:34

    Information about the types of events
  • Unplanned event

    TS23- CUMBERLAND CRESCENT- BILLINGHAM

    Start Date: 09 August 2019, 12:05

    We re carrying out work in your area to fix a burst water main. We expect to be finished by 15:30hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 09 August 2019, 14:35

    Information about the types of events
  • Unplanned event

    TS21- THORPE ROAD - CARLTON

    Start Date: 09 August 2019, 13:29

    We are onsite and working to resolve a burst on a water main in your area. We expect supplies to be restored by 15:45hrs. Once your supply is restored if you experience discoloured water, cloudy milky water or a reduction in pressure please click on Information about types of events below for advice. Thank you for your patience.

    Last Updated: 09 August 2019, 13:31

    Information about the types of events
  • Unplanned event

    NE8- CLYDE STREET- GATESHEAD

    Start Date: 09 August 2019, 13:31

    We re carrying out work in your area to fix a burst water main. We expect to be finished by 15:00hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 09 August 2019, 13:38

    Information about the types of events
  • Unplanned event

    TS9- FIR TREE FARM- INGLEBY LANE- EASBY GREAT AYTON

    Start Date: 09 August 2019, 13:50

    Great news, we ve finished our repairs! If you ve noticed discolouration in your water, or lower pressure, please go to Information about types of events for help. Thanks for your patience.

    Last Updated: 09 August 2019, 14:58

    Information about the types of events
  • Unplanned event

    NE13 - NORHAM CLOSE - WIDEOPEN

    Start Date: 09 August 2019, 15:18

    We are onsite and working to resolve a burst on a water main in your area. We expect supplies to be restored by 16:30hrs. Once your supply is restored if you experience discoloured water, cloudy milky water or a reduction in pressure please click on Information about types of events below for advice. Thank you for your patience.

    Last Updated: 09 August 2019, 15:23

    Information about the types of events
  • Unplanned event

    TS12 - CASTLE GRANGE - SKELTON IN CLEVELAND

    Start Date: 09 August 2019, 19:14

    We are working to resolve a burst on a water main in your area. Our work is due for completion by 22:30hrs. Once your supply is restored if you experience discoloured water, cloudy milky water or a reduction in pressure please click on Information about types of events below for advice. We will provide a further update tomorrow to confirm. Thank you for your patience.

    Last Updated: 09 August 2019, 19:16

    Information about the types of events
  • Unplanned event

    NE65 - ROTHBURY- WATER SUPPLY ISSUE

    Start Date: 10 August 2019, 19:32

    We are continuing to work hard to resolve network issues caused by the recent weather conditions. Water supplies should be now restored. Some customers may experience a temporary reduction in water pressure until the water in the system builds up. We would like to reassure customers that the water is safe to use. Thank you for your ongoing patience and understanding.

    Last Updated: 11 August 2019, 15:08

    Information about the types of events
  • Unplanned event

    NE65 - LONGHORSLEY - WATER SUPPLY ISSUE

    Start Date: 10 August 2019, 20:25

    We are onsite and working to resolve a burst on a water main in your area. Some customers will experience low pressure no water. We ll provide a further update at 9pm. Thank you for your ongoing patience.

    Last Updated: 13 August 2019, 19:28

    Information about the types of events
  • Unplanned event

    NE65 - THROPTON - TOSSON ISSUE

    Start Date: 10 August 2019, 21:18

    We are continuing to work hard to resolve network issues caused by the recent weather conditions. Water supplies should be now restored. Some customers may experience a temporary reduction in water pressure until the water in the system builds up. We would like to reassure customers that the water is safe to use. Thank you for your ongoing patience and understanding

    Last Updated: 11 August 2019, 15:11

    Information about the types of events
  • Unplanned event

    NE65 - WINGATE - TOSSON ISSUE

    Start Date: 10 August 2019, 22:10

    We are continuing to work hard to resolve network issues caused by the recent weather conditions. Water supplies should be now restored. Some customers may experience a temporary reduction in water pressure until the water in the system builds up. We would like to reassure customers that the water is safe to use. Thank you for your ongoing patience and understanding.

    Last Updated: 11 August 2019, 15:12

    Information about the types of events
  • Unplanned event

    NE12 - WHITLEY ROAD - LONGBENTON - NO WATER LOW PRESSURE

    Start Date: 12 August 2019, 08:23

    We have identified a possible issue affecting some customers water supplies in your area, which we are currently investigating. We are on site and working hard to provide timescales for a resolution to this problem. We will update you regularly with our progress. Thank you for your patience

    Last Updated: 12 August 2019, 09:00

    Information about the types of events
  • Unplanned event

    TS3 - LINDISFARNE ROAD - MIDDLESBROUGH

    Start Date: 12 August 2019, 10:22

    We re carrying out some work in the area and you may notice discoloured water until 13:30hrs. If your supply is discoloured, milky cloudy or you have a reduction in pressure please click on Information about types of events below for advice. Thank you for your patience.

    Last Updated: 12 August 2019, 10:30

    Information about the types of events
  • Unplanned event

    NE37 - GLENEAGLES DRIVE - WASHINGTON

    Start Date: 12 August 2019, 10:56

    We are onsite and working to resolve a burst on a water main in your area. We expect supplies to be restored by 12:00hrs. Once your supply is restored if you experience discoloured water, cloudy milky water or a reduction in pressure please click on Information about types of events below for advice. Thank you for your patience

    Last Updated: 12 August 2019, 10:59

    Information about the types of events
  • Unplanned event

    SUNDERLAND - CHANGES IN PRESSURE FOR THE NEXT 4-6 WEEKS

    Start Date: 12 August 2019, 15:55

    Due to essential maintenance some customers may notice short term changes in water pressure over the next 4 -6 weeks. Not all customers will be affected. Thank you for your patience. For help with any queries you can contact us on Twitter @nwater_care or Facebook

    Last Updated: 12 August 2019, 16:37

    Information about the types of events
  • Unplanned event

    NE5 - ASKRIGG WALK - NEWCASTLE - NO WATER OR LOW PRESSURE

    Start Date: 13 August 2019, 09:19

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 1000hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 13 August 2019, 09:23

    Information about the types of events
  • Unplanned event

    DH8 - LONGCLOSE BANK - MEDOMSLEY

    Start Date: 13 August 2019, 12:13

    We are onsite and working to resolve a burst on a water main in your area. We expect supplies to be restored by 15:30hrs. Once your supply is restored if you experience discoloured water, cloudy milky water or a reduction in pressure please click on Information about types of events below for advice. Thank you for your patience

    Last Updated: 13 August 2019, 12:43

    Information about the types of events
  • Unplanned event

    HILLFIELD - DH8 8TE - LEAK

    Start Date: 13 August 2019, 15:14

    Leak Reported in area

    Last Updated: 13 August 2019, 15:16

    Information about the types of events
  • Unplanned event

    NE42 - SANDYFORD AVENUE - PRUDHOE

    Start Date: 13 August 2019, 20:00

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 22:30hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 13 August 2019, 21:38

    Information about the types of events
  • Unplanned event

    DH5 - HOUGHTON-LE-SPRING AREA - NO WATER OR LOW PRESSURE

    Start Date: 14 August 2019, 14:03

    We are aware of an issue that is affecting the water supply in your area. We re currently investigating, and working hard to get this fixed. We ll update you soon. Thanks for your patience.

    Last Updated: 14 August 2019, 14:08

    Information about the types of events
  • Unplanned event

    DL5 - MELLANBY CRESCENT - NEWTON AYCLIFFE - NO WATER OR LOW PRESSURE

    Start Date: 14 August 2019, 14:33

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 1600hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 14 August 2019, 14:36

    Information about the types of events
  • Unplanned event

    NE11 - GRANGE TERRACE - KIBBLESWORTH - NO WATER OR LOW PRESSURE

    Start Date: 14 August 2019, 14:52

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 1600hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 14 August 2019, 14:56

    Information about the types of events
  • Unplanned event

    DH8 - JOHN STREET SQUARE - CONSETT - NO WATER OR LOW PRESSURE

    Start Date: 14 August 2019, 17:16

    EVENT CREATED: AWAITING FIRST UPDATE.

    Last Updated: 14 August 2019, 17:18

    Information about the types of events
  • Unplanned event

    SR8 - COTSWOLD PLACE - PETERLEE - NO WATER OR LOW PRESSURE

    Start Date: 16 August 2019, 10:44

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 1200hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 16 August 2019, 10:49

    Information about the types of events
  • Unplanned event

    TD15 - NORHAM - BERWICK - NO WATER OR LOW PRESSURE

    Start Date: 16 August 2019, 11:07

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 1400hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 16 August 2019, 11:14

    Information about the types of events
  • Unplanned event

    DL17 - PEACEHAVEN- FERRYHILL

    Start Date: 16 August 2019, 17:49

    We are onsite and working to resolve a burst on a water main in your area. We expect supplies to be restored by 21:00hrs. Once your supply is restored if you experience discoloured water, cloudy milky water or a reduction in pressure please click on Information about types of events below for advice. Thank you for your patience

    Last Updated: 16 August 2019, 17:54

    Information about the types of events
  • Unplanned event

    NE15- EARLS DRIVE- NEWCASTLE UPON TYNE

    Start Date: 20 August 2019, 14:50

    We re carrying out work in your area to fix a burst water main. We expect to be finished by 16:00hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 20 August 2019, 14:59

    Information about the types of events
  • Unplanned event

    DH7-REDWOOD FLATS- BRANDON-

    Start Date: 21 August 2019, 08:55

    EVENT CREATED: AWAITING FIRST UPDATE.

    Last Updated: 21 August 2019, 09:43

    Information about the types of events
  • Unplanned event

    NE28- DORSET AVENUE- WALLSEND

    Start Date: 21 August 2019, 09:34

    We re carrying out work in your area to fix a burst water main. We expect to be finished by 12:00hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 21 August 2019, 09:40

    Information about the types of events
  • Unplanned event

    DL14- EVENWOOD GATE

    Start Date: 21 August 2019, 10:11

    You may be aware that we were due to carry out planned work in your area today. This has had to be CANCELLED on this occasion and will be planned for a later date. Once planned in we will issue warning cards to make you aware of when the work will be taking place. Thank you for your patience.

    Last Updated: 21 August 2019, 10:26

    Information about the types of events
  • Unplanned event

    NE10-WHITEHILL-GATESHEAD-

    Start Date: 21 August 2019, 10:30

    EVENT CREATED: AWAITING FIRST UPDATE.

    Last Updated: 21 August 2019, 10:31

    Information about the types of events
  • Unplanned event

    DH8- THIRD STREET- CONSETT-

    Start Date: 21 August 2019, 12:22

    We re carrying out work in your area to fix a burst water main. We expect to be finished by 13:30hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 21 August 2019, 12:28

    Information about the types of events
  • Unplanned event

    DH7 - BIGGEN FARM - ESH

    Start Date: 21 August 2019, 14:04

    We re carrying out work in your area to fix a burst water main. We expect to be finished by 15:15hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 21 August 2019, 14:10

    Information about the types of events
  • Unplanned event

    NE29 - NE30 - NORTH SHIELDS

    Start Date: 21 August 2019, 14:59

    Our repair is now complete and all water supplies should be restored. Now that your supply is restored if your supply is discoloured, milky cloudy or you have a reduction in pressure please click on Information about types of events below for advice. Thank you for your patience

    Last Updated: 21 August 2019, 17:57

    Information about the types of events
  • Unplanned event

    TS5 - ACKLAM ROAD - MIDDLESBROUGH

    Start Date: 22 August 2019, 09:20

    We are onsite and working to resolve a burst on a water main in your area. Some customers may notice discolouration. Once your supply is restored if you experience discoloured water, cloudy milky water or a reduction in pressure please click on Information about types of events below for advice. Thank you for your patience.

    Last Updated: 22 August 2019, 09:26

    Information about the types of events
  • Unplanned event

    TS15 - LEVEN ROAD - YARM

    Start Date: 22 August 2019, 10:53

    We are continuing to work to resolve a burst on a water main in your area which may be affecting some customers water supplies. We now expect supplies to be restored by 15:00hrs. We will continue to update you regularly. Thank you for your patience.

    Last Updated: 22 August 2019, 13:44

    Information about the types of events
  • Unplanned event

    DL1 - HAUGHTON GREEN - DARLINGTON

    Start Date: 22 August 2019, 13:37

    We are onsite and working to resolve a burst on a water main in your area. We expect supplies to be restored by 15:45hrs. Once your supply is restored if you experience discoloured water, cloudy milky water or a reduction in pressure please click on Information about types of events below for advice. Thank you for your patience.

    Last Updated: 22 August 2019, 13:40

    Information about the types of events
  • Unplanned event

    SR3 -SUMMERHILL - EAST HERRINGTON

    Start Date: 22 August 2019, 14:00

    We are onsite and working to resolve a burst on a water main in your area. We expect supplies to be restored by 16:15hrs. Once your supply is restored if you experience discoloured water, cloudy milky water or a reduction in pressure please click on Information about types of events below for advice. Thank you for your patience.

    Last Updated: 22 August 2019, 14:03

    Information about the types of events
  • Unplanned event

    DH8 - OLD HALL ROAD - CONSETT

    Start Date: 22 August 2019, 14:11

    We are onsite and working to resolve a burst on a water main in your area. We expect supplies to be restored by 17:15hrs. Once your supply is restored if you experience discoloured water, cloudy milky water or a reduction in pressure please click on Information about types of events below for advice. Thank you for your patience.

    Last Updated: 22 August 2019, 15:10

    Information about the types of events
  • Unplanned event

    DL14 - BISHOP - WOODSIDE- ETHERLEY MOOR - ESCOMB

    Start Date: 22 August 2019, 14:23

    We have identified a possible issue affecting some customers water supplies in your area, which we are currently investigating. We are on site and working hard to provide timescales for a resolution to this problem. We will update you regularly with our progress. Thank you for your patience.

    Last Updated: 22 August 2019, 14:26

    Information about the types of events
  • Unplanned event

    DH8 - OLD HALL ROAD - CONSETT

    Start Date: 22 August 2019, 15:53

    We are onsite and working to resolve a burst on a water main in your area. We expect supplies to be restored by 19:00hrs. Once your supply is restored if you experience discoloured water, cloudy milky water or a reduction in pressure please click on Information about types of events below for advice. Thank you for your patience.

    Last Updated: 22 August 2019, 15:58

    Information about the types of events
  • Unplanned event

    NE4- BENWELL GROVE NEWCASTLE

    Start Date: 27 August 2019, 09:19

    We re carrying out work in your area to fix a burst water main. We expect to be finished by 10:30hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 27 August 2019, 09:27

    Information about the types of events
  • Unplanned event

    DH7- FINNINGS AVENUE- LANGLEY PARK-

    Start Date: 27 August 2019, 11:49

    We re carrying out work in your area to fix a burst water main. We expect to be finished by 15:00hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 27 August 2019, 11:58

    Information about the types of events
  • Unplanned event

    NE5 - CHESSAR AVENUE - NEWCASTLE - NO WATER OR LOW PRESSURE

    Start Date: 27 August 2019, 13:12

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 1430hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 27 August 2019, 13:15

    Information about the types of events
  • Unplanned event

    NE4 - ST JOHNS WALK - NEWCASTLE - NO WATER IR LOW PRESSURE

    Start Date: 27 August 2019, 19:00

    We are aware of an issue that is affecting the water supply in your area. We re currently investigating, and working hard to get this fixed. We ll update you soon. Thanks for your patience.

    Last Updated: 27 August 2019, 19:11

    Information about the types of events
  • Unplanned event

    DL16 - PARKSIDE - SPENNYMOOR - NO WATER OR LOW PRESSURE

    Start Date: 28 August 2019, 09:15

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 1030hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 28 August 2019, 09:18

    Information about the types of events
  • Unplanned event

    TS15 - SHORESWOOD- BERWICK-UPON-TWEED

    Start Date: 28 August 2019, 13:41

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 1700hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 28 August 2019, 14:53

    Information about the types of events
  • Unplanned event

    DH4 - WEYMOUTH DRIVE - HOUGHTON - NO WATER OR LOW PRESSURE

    Start Date: 28 August 2019, 14:23

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 1630hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 28 August 2019, 14:26

    Information about the types of events
  • Unplanned event

    SR7 - EASTLEA ROAD-SEAHAM

    Start Date: 28 August 2019, 18:56

    EVENT CREATED: AWAITING FIRST UPDATE.

    Last Updated: 28 August 2019, 18:56

    Information about the types of events
  • Unplanned event

    Start Date: 28 August 2019, 21:42

    We are onsite and working to resolve a burst on a water main in your area. We expect supplies to be restored by 00:00hrs. Once your supply is restored if you experience discoloured water, cloudy milky water or a reduction in pressure please click on Information about types of events below for advice. Thank you for your patience.

    Last Updated: 28 August 2019, 21:45

    Information about the types of events
  • Unplanned event

    NE30 - UPPER PEARSON STREET - NORTH SHIELDS - NO WATER OR LOW PRESSURE

    Start Date: 29 August 2019, 10:23

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 1130hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 29 August 2019, 10:29

    Information about the types of events
  • Unplanned event

    NE6 - HEATON TERRACE - NEWCASTLE - NO WATER OR LOW PRESSURE

    Start Date: 29 August 2019, 13:40

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 1600hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 29 August 2019, 13:44

    Information about the types of events
  • Unplanned event

    NE17 - SOUTH TERRACE - CHOPWELL - NO WATER OR LOW PRESSURE

    Start Date: 29 August 2019, 14:20

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 1530hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 29 August 2019, 14:19

    Information about the types of events
  • Unplanned event

    NE37 - WELL BANK ROAD - WASHINGTON - NO WATER OR LOW PRESSURE

    Start Date: 30 August 2019, 10:40

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 1200hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 30 August 2019, 10:43

    Information about the types of events
  • Unplanned event

    NE62 - SHERBOURNE VILLAS, CHOPPINGTON

    Start Date: 01 September 2019, 16:54

    Essential customer information from Northumbrian Water. We are working to resolve a possible water supply issue in your area. Not all customers will experience issues. Low pressure or loss of supply is expected whilst we complete our investigations and repairs. Please store water where possible. Interruptions are usually resolved within 2-3 hours so may be restored by 19:30hrs. For help with any queries you can contact us on Twitter @nwater_care or call 0345 717 1100. We will provide further updates with our progress and provide a timescale when known. We apologise for any inconvenience caused and thank you for your patience

    Last Updated: 01 September 2019, 16:57

    Information about the types of events
  • Unplanned event

    NE9 - ALBERT DRIVE - GATESHEAD - NO WATER OR LOW PRESSURE

    Start Date: 02 September 2019, 11:31

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 1300hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 02 September 2019, 11:34

    Information about the types of events
  • Unplanned event

    DL16 - SPENNYMOOR AREA - LOW PRESSURE

    Start Date: 02 September 2019, 12:02

    We are aware of an issue that is affecting the water supply in your area. We re currently investigating, and working hard to get this fixed. We ll update you soon. Thanks for your patience.

    Last Updated: 02 September 2019, 12:06

    Information about the types of events
  • Unplanned event

    NE65- NETHERTON

    Start Date: 02 September 2019, 16:34

    Great news, we ve finished our repairs! If you ve noticed discolouration in your water, or lower pressure, please go to Information about types of events for help. Thanks for your patience.

    Last Updated: 02 September 2019, 21:37

    Information about the types of events
  • Unplanned event

    NE11 - KNIGHTSIDE GARDENS - GATESHEAD - NO WATER OR LOW PRESSURE

    Start Date: 03 September 2019, 10:04

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 1230hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 03 September 2019, 10:06

    Information about the types of events
  • Unplanned event

    NE27 - HOLYSTONE DRIVE - NEWCASTLE - NO WATER OR LOW PRESSURE

    Start Date: 03 September 2019, 10:11

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 1100hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 03 September 2019, 10:13

    Information about the types of events
  • Unplanned event

    DH1 - BRACKEN FIELD ROAD - FRAMWELLGATE - NO WATER OR LOW PRESSURE

    Start Date: 03 September 2019, 10:28

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 1330hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 03 September 2019, 10:30

    Information about the types of events
  • Unplanned event

    NE9 - HARLOW GREEN AND LYNDHURST AREAS

    Start Date: 03 September 2019, 10:48

    We are aware of an issue that is affecting the water supply in your area. We re currently investigating, and working hard to get this fixed. We ll update you soon. Thanks for your patience.

    Last Updated: 03 September 2019, 12:05

    Information about the types of events
  • Unplanned event

    TS4 - MARTON ROAD - MIDDLESBROUGH

    Start Date: 03 September 2019, 17:05

    We are onsite and working to resolve a burst on a water main in your area. We expect supplies to be restored by 18:30hrs. Once your supply is restored if you experience discoloured water, cloudy milky water or a reduction in pressure please click on Information about types of events below for advice. Thank you for your patience.

    Last Updated: 03 September 2019, 17:14

    Information about the types of events
  • Unplanned event

    NE48 - BIRTLEY AND WARK AREA - NO WATER OR LOW PRESSURE

    Start Date: 04 September 2019, 08:59

    We are aware of an issue that is affecting the water supply in your area. We re currently investigating, and working hard to get this fixed. If you are aware of a leak in please contact us on 03457171100 or Twitter @nwater_care We ll update you soon. Thanks for your patience.

    Last Updated: 04 September 2019, 09:02

    Information about the types of events
  • Unplanned event

    SR2 - PADSTOW CLOSE - SUNDERLAND - NO WATER OR LOW PRESSURE

    Start Date: 04 September 2019, 12:08

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 1300hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 04 September 2019, 12:09

    Information about the types of events
  • Unplanned event

    NE61 - DOWNING DRIVE - MORPETH - NO WATER OR LOW PRESSURE

    Start Date: 04 September 2019, 12:59

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 1500hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 04 September 2019, 13:00

    Information about the types of events
  • Unplanned event

    DH8 - NEWLANDS - CONSETT - NO WATER OR LOW PRESSURE

    Start Date: 04 September 2019, 13:55

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 1500hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 04 September 2019, 13:57

    Information about the types of events
  • Unplanned event

    NE47 - CARRSHIELD - NO WATER

    Start Date: 04 September 2019, 14:04

    If you have no wate in your property can you please contact us on 03457171100 or contact us on Twitter @nwater_care

    Last Updated: 04 September 2019, 14:07

    Information about the types of events
  • Unplanned event

    NE25 - WEST MONKSEATON - NO WATER

    Start Date: 04 September 2019, 19:56

    Great news, we ve finished our repairs! If you ve noticed discolouration in your water, or lower pressure, please go to Information about types of events for help. Thanks for your patience.

    Last Updated: 04 September 2019, 21:59

    Information about the types of events
  • Unplanned event

    TS9 - ROSEBERRY CRESCENT - GREAT AYTON - NO WATER OR LOW PRESSURE

    Start Date: 05 September 2019, 15:42

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 1800hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 05 September 2019, 15:45

    Information about the types of events
  • Unplanned event

    NE16 - BRIARSYDE CLOSE - WHICKHAM

    Start Date: 06 September 2019, 10:20

    We are onsite and working to resolve a burst on a water main in your area. We expect supplies to be restored by 12:30hrs. Once your supply is restored if you experience discoloured water, cloudy milky water or a reduction in pressure please click on Information about types of events below for advice. Thank you for your patience.

    Last Updated: 06 September 2019, 10:24

    Information about the types of events
  • Unplanned event

    DH4 - MORINDA CLOSE - HOUGHTON LE SPRING

    Start Date: 06 September 2019, 13:37

    Our repair is now complete and all water supplies should be restored. Now that your supply is restored if your supply is discoloured, milky cloudy or you have a reduction in pressure please click on Information about types of events below for advice. Thank you for your patience

    Last Updated: 06 September 2019, 15:33

    Information about the types of events
  • Unplanned event

    NE15 - BARONESS DRIVE - NEWCASTLE

    Start Date: 06 September 2019, 14:46

    EVENT CREATED: AWAITING FIRST UPDATE.

    Last Updated: 06 September 2019, 14:47

    Information about the types of events
  • Unplanned event

    TD15 - TWEEDSIDE TRADING ESTATE - ORD ROAD

    Start Date: 06 September 2019, 16:15

    We re still working hard to fix a burst water main in your area. We expect to finish our work by 21:30hrs and will continue to update you on our progress. Thanks for your patience.

    Last Updated: 06 September 2019, 19:21

    Information about the types of events
  • Unplanned event

    SR4 - GREENBANK DRIVE - SUNDERLAND - BURST WATER MAIN

    Start Date: 07 September 2019, 14:58

    We are aware of a burst water main on Greenbank Drive and we have a technician looking in to this now. We will be repairing this today. Thank you for your patience.

    Last Updated: 07 September 2019, 15:11

    Information about the types of events
  • Unplanned event

    NE5 - LYNTON WAY - NEWCASTLE

    Start Date: 09 September 2019, 10:19

    Our repair is now complete and all water supplies should be restored. Now that your supply is restored if your supply is discoloured, milky cloudy or you have a reduction in pressure please click on Information about types of events below for advice. Thank you for your patience.

    Last Updated: 09 September 2019, 13:58

    Information about the types of events
  • Unplanned event

    SR2 - ALEXANDRA HOUSE - SUNDERLAND

    Start Date: 09 September 2019, 14:32

    We are onsite and working to resolve a burst on a water main in your area. We expect supplies to be restored by 16:45 hrs. Once your supply is restored if you experience discoloured water, cloudy milky water or a reduction in pressure please click on Information about types of events below for advice. Thank you for your patience

    Last Updated: 09 September 2019, 14:35

    Information about the types of events
  • Unplanned event

    DH7 - FINNINGS AVENUE - LANGLEY PARK

    Start Date: 09 September 2019, 15:20

    We are onsite and working to resolve a burst on a water main in your area. We expect supplies to be restored by 16:30hrs. Once your supply is restored if you experience discoloured water, cloudy milky water or a reduction in pressure please click on Information about types of events below for advice. Thank you for your patience.

    Last Updated: 09 September 2019, 15:23

    Information about the types of events
  • Unplanned event

    DL4 - OLD ELDON - SHILDON

    Start Date: 10 September 2019, 08:12

    We are onsite and working to resolve a burst on a water main in your area. We expect supplies to be restored by 12:45hrs. Once your supply is restored if you experience discoloured water, cloudy milky water or a reduction in pressure please click on Information about types of events below for advice. Thank you for your patience.

    Last Updated: 10 September 2019, 10:31

    Information about the types of events
  • Unplanned event

    DL12 - ROMALD KIRK

    Start Date: 10 September 2019, 11:00

    We are onsite and working to resolve a burst on a water main in your area. Some customers may experience discoloured water, cloudy milky water or a reduction in pressure please click on Information about types of events below for advice. Thank you for your patience.

    Last Updated: 10 September 2019, 11:04

    Information about the types of events
  • Unplanned event

    TS15 - FIR TREE CLOSE - YARM

    Start Date: 10 September 2019, 12:19

    We are onsite and working to resolve a burst on a water main in your area. We expect supplies to be restored by 14:45hrs. Once your supply is restored if you experience discoloured water, cloudy milky water or a reduction in pressure please click on Information about types of events below for advice. Thank you for your patience.

    Last Updated: 10 September 2019, 12:21

    Information about the types of events
  • Unplanned event

    SR2 - SEA VIEW ROAD WEST - SUNDERLAND - NO WATER OR LOW PRESSURE

    Start Date: 10 September 2019, 12:55

    We re still working hard to fix a burst water main in your area. We expect to finish our work by 1600hrs and will continue to update you on our progress. Thanks for your patience.

    Last Updated: 10 September 2019, 13:03

    Information about the types of events
  • Unplanned event

    DL5 - HEIGHINGTON - NO WATER OR LOW PRESSURE

    Start Date: 10 September 2019, 13:03

    If you ve noticed discolouration in your water, or lower pressure, please go to Information about types of events for help. Thanks for your patience.

    Last Updated: 10 September 2019, 14:13

    Information about the types of events
  • Unplanned event

    SR2 - ARGYLE SQUARE - SUNDERLAND - NO WATER OR LOW PRESSURE

    Start Date: 11 September 2019, 10:47

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 1200hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 11 September 2019, 10:48

    Information about the types of events
  • Unplanned event

    NE7 - BENTON PARK ROAD - NEWCASTLE

    Start Date: 11 September 2019, 17:30

    We are continuing our work to resolve a burst on a water main in your area. Our work is now due for completion by 22:00hrs. Once your supply is restored if you experience discoloured water, cloudy milky water or a reduction in pressure please click on Information about types of events below for advice. We will provide a further update tomorrow to confirm. Thank you for your patience.

    Last Updated: 11 September 2019, 19:28

    Information about the types of events
  • Unplanned event

    DH3 - LOEFIELD - GREAT LUMLEY

    Start Date: 12 September 2019, 11:26

    We are onsite and working to resolve a burst on a water main in your area. We expect supplies to be restored by 14:30hrs. Once your supply is restored if you experience discoloured water, cloudy milky water or a reduction in pressure please click on Information about types of events below for advice. Thank you for your patience

    Last Updated: 12 September 2019, 11:28

    Information about the types of events
  • Unplanned event

    NE34 - LILAC AVENUE - SOUTH SHIELDS

    Start Date: 12 September 2019, 12:09

    We are onsite and working to resolve a burst on a water main in your area. We expect supplies to be restored by 13:15hrs. Once your supply is restored if you experience discoloured water, cloudy milky water or a reduction in pressure please click on Information about types of events below for advice. Thank you for your patience

    Last Updated: 12 September 2019, 12:13

    Information about the types of events
  • Unplanned event

    SR3 - ST CHAD S CRESCENT - SUNDERLAND - NO WATER OR LOW PRESSURE

    Start Date: 12 September 2019, 15:06

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 1600hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 12 September 2019, 15:10

    Information about the types of events
  • Unplanned event

    DL17 - DEAN PARK - FERRYHILL - NO WATER OR LOW PRESSURE

    Start Date: 13 September 2019, 09:16

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 1200hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 13 September 2019, 09:18

    Information about the types of events
  • Unplanned event

    DH9 - STANLEY AND NO PLACE - NO WATER OR LOW PRESSURE

    Start Date: 13 September 2019, 12:29

    We re still working hard to restore water supplies in your area. We expect to finish our work by 1700hrs and will continue to update you on our progress. Thanks for your patience.

    Last Updated: 13 September 2019, 16:00

    Information about the types of events
  • Unplanned event

    NE25 - BRENTWOOD CLOSE - WHITLEY BAY

    Start Date: 13 September 2019, 12:54

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 1600hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 13 September 2019, 12:58

    Information about the types of events
  • Unplanned event

    DH5 - HETTON ROAD - HOUGHTON LE SPRING - NO WATER OR LOW PRESSURE

    Start Date: 13 September 2019, 13:29

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 1430hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 13 September 2019, 13:32

    Information about the types of events
  • Unplanned event

    TS17 HARESHAW CLOSE - STOCKTON

    Start Date: 13 September 2019, 17:39

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 20:00hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 13 September 2019, 17:41

    Information about the types of events
  • Unplanned event

    TS12 - LINGDALE

    Start Date: 13 September 2019, 18:15

    We are carrying out work in your area. We expect to be finished by 20:30hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 13 September 2019, 18:20

    Information about the types of events
  • Unplanned event

    Start Date: 15 September 2019, 20:31

    We are onsite and working to resolve a burst on a water main in your area. We expect supplies to be restored by 23:30hrs. Once your supply is restored if you experience discoloured water, cloudy milky water or a reduction in pressure please click on Information about types of events below for advice. Thank you for your patience.

    Last Updated: 15 September 2019, 20:35

    Information about the types of events
  • Unplanned event

    NE20 - TITHE COTTAGES - PONTELAND - NO WATER OR LOW PRESSURE

    Start Date: 16 September 2019, 09:29

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 1300hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 16 September 2019, 09:33

    Information about the types of events
  • Unplanned event

    NE65 - ALWR - HOLYSTONE - NO WATER OR LOW PRESSURE

    Start Date: 16 September 2019, 11:54

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 1430hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 16 September 2019, 12:24

    Information about the types of events
  • Unplanned event

    SR3 - ALLENDALE ROAD - SUNDERLAND

    Start Date: 16 September 2019, 15:08

    We are onsite and working to resolve a burst on a water main in your area. We expect supplies to be restored by 16:15hrs. Once your supply is restored if you experience discoloured water, cloudy milky water or a reduction in pressure please click on Information about types of events below for advice. Thank you for your patience

    Last Updated: 16 September 2019, 15:12

    Information about the types of events
  • Unplanned event

    ESSINGTON SOUTH SR8 AREA

    Start Date: 17 September 2019, 08:00

    We will be carrying out mains flushing and sampling in the area on Tuesday 17th September 2019 from 08:00 to 16:00. If you experience discoloured water, cloudy milky water or a reduction in flow, please click on information about types of events below for advice. Thank You.

    Last Updated: 16 September 2019, 14:22

    Information about the types of events
  • Unplanned event

    SR2 - OAKWOOD STREET - SUNDERLAND

    Start Date: 17 September 2019, 13:07

    We are onsite and working to resolve a burst on a water main in your area. We expect supplies to be restored by 14:15hrs. Once your supply is restored if you experience discoloured water, cloudy milky water or a reduction in pressure please click on Information about types of events below for advice. Thank you for your patience

    Last Updated: 17 September 2019, 13:14

    Information about the types of events

Ask us a question

Why not try our online frequently asked question service.  Please type in your question below.

Accounts and billing

Accounts and billing

You can update your account quickly and easily using the following online services.

Online

 

Telephone

Why queue? Call our automated services which are available 24 hours a day, 365 days a year, or click the relevant online links above.

 

To make a payment or check your account balance

You will need your 12 digit customer reference number ready which can be found at the top of your bill.

 

Call our 24 hour automated service free on 0800 032 3417 (or 0191 417 5134).

 

Call our Contact Billing Centre on 0345 733 5566, between 8am and 8pm (Monday to Friday) and 8am and 1pm (Saturday).

 

For water and sewerage enquiries please ring 0345 717 1100.

To report a leak or flood  please ring 0800 393 084.

 

To provide a meter reading

You will need either your property reference number from the meter reading card we left you, or your 12 digit customer reference number which can be found at the top of your bill.

 

Call our 24 hour automated service free on 0800 032 3418 (or 0191 415 9375).

 

Call our Contact Centre on 0345 733 5566, between 8am and 8pm (Monday to Friday) and 8am and 1pm (Saturday).

 

Call costs – standard network charges apply. However charges from some networks or mobile phones may vary. Calls may be monitored or recorded in order to improve service quality and for staff training.

Write to us at:

Northumbrian Water
Customer Centre
PO Box 300
Durham
DH1 9WQ

Water and sewerage

Water and sewerage

Call us for enquiries regarding your water and sewerage services on 0345 717 1100

For general enquiries about water and sewerage services our phone lines are open:

8am-8pm Monday to Friday.

For water and sewerage emergencies we are open 24 hours a day 365 days a year.

For third parties who work near our assets - please view the PDF - ′Working near our assets′ - for further information and contacts.

 

Write to us at:

Northumbrian Water
Customer Centre
PO Box 300
Durham
DH1 9WQ

Report a leak or flood

Report a leak or flood

If it′s not an emergency, you can check our Leaks In Your Area map before reporting to see if we already know about it:

CLICK HERE to check our ′Leaks In Your Area′ map

 

If you spot a leak in the street and it′s not on the map, please tell us so we can check it out:

CLICK HERE to ′report a leak′ online

If it′s an emergency, please call us:

Leaks

0800 393 084

Sewerage system floods

0800 328 7648

Our phone lines are open 24 hours a day.

Landlord enquiries

Landlord or tenant enquiries

Call us if you have any specific landlord or tenant enquiries regarding a change of tenancy on 0845 8506421

9:00am - 5:00pm, Monday to Friday 

   

For enquiries about your bill or water and sewerage services please use the telephone numbers detailed for these services.

Write to us at:

Northumbrian Water
Landlord Integrity
Abbey Road
Pity Me
Durham
DH1 9WG

Compliments and complaints

Whether you want to tell us that we have done something really well or that we could have done something better, we really want to talk.

We value our customer’s opinions and this feedback can help us shape the way we operate.

The quickest and easiest way to do this is to call; if you are contacting us about a complaint we will do whatever we can to resolve it straight away.

If this relates to your bill, call:

0345 266 0585

(Monday - Friday 08:00-20:00 and Saturday 08:00-13:00)

If this relates to your water supply or sewerage services, call:

0345 717 1100

(Monday - Friday 08:00-16:00)

Alternatively you can email us at ctn@nwl.co.uk. We will make sure you will receive a response to your email; this can take up to 10 working days.

Head office

Head office

Call our head office on 0845 604 7468

Our phone lines are open from:

8:00am - 5:00pm Monday to Friday

For enquiries about your bill or water and sewerage services please use the telephone numbers detailed for these services.

Write to us at:

Northumbrian Water
Abbey Road
Pity Me
Durham
DH1 5FJ

twitter

Follow us on our Twitter customer care account - helping with any customer service queries.

Report a leak

Leakline  

We have a duty to all our customers and to the environment to promote the wise use of water and to find and repair leaks as quickly as possible. Find out more

Community portal

family on beach  

Our community portal is your voice in the work we do to improve your water and sewage services. Find out more

Email

hands on a keyboard  

You can contact us by email by completing an online form. Find out more

Keeping you informed by text

Smartphone  

You can now be informed by text message about water supply events happening in your area. Please make sure your customer contact details are up to date by telephoning us on 0345 717 1100 or by Twitter @nwater_care or via the online link below. Contact us online

Priority Services

 

We have a wide range of services designed for customers who may need extra help. Find out more

Have your say

Have your say  

Your feedback is important to us, and allows us to shape the services we provide in the way that you want us to. Find out more

We use cookies on our website. By continuing to browse our website, you are agreeing to use our cookies. Terms and Conditions