A leaking toilet could be costing you money and wasting water. We can fix it for free.
A leaking toilet is one of the most common causes of unexpectedly high water use but they can be hard to see as the water often runs from the toilet cistern into the back of the pan. The sound of a constant trickle is an obvious sign but some leaks are silent and easy to miss.
A leaking toilet could be wasting on average 215 litres of water a day. If you have a water meter and this is left undetected it could add an extra £200 on to your water bill.
How to check your toilet for a leak
You can request a free test kit so you can check your toilet for a leak. Complete our short form here to request a free pack and we will post it to you within 4 working days.
The pack contains a special dye tablet to put into your toilet cistern. This easy to use test will show if you have a leak.
What to do if you have a leaking toilet
We will repair your leaking toilet for free*.
Contact us on 0800 953 0130 (Monday to Friday 9.00am to 5.00pm) to arrange for one of our qualified technicians to repair your toilet.
*In some circumstances it may not be possible to repair the toilet. When this occurs the technician will provide you with advice on what needs to be done. This service is free for all Northumbrian Water customers.