Customer Ambassadors

Our Customer Ambassadors are happy to answer your questions

Customer Ambassadors

Our Customer Ambassadors are here to help you 24/7.

Who are the Customer Ambassadors?

Our Customer Ambassadors are Northumbrian Water customers. They′ve volunteered to provide this helpful service to their fellow customers.

You ask them a question, and they′ll give you an answer. Simple.

To ask a question, click the purple icon on the bottom right corner of your screen.

What can the Customer Ambassadors help with?

Our Customer Ambassadors can give help and advice on things like what to do if your water is a strange colour. They can also give you water saving tips and more information on water meters.

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