If your contact is an emergency and / or you need an immediate response please do not use this form.
Telephone our customer centre on 0800 393 084 (24 hour service) where one of our customer advisors will be happy to help you.
How to report a leak
If you spot a non-urgent leak in the street, don’t just ignore it. There are four ways to enter:
1. Complete our online form (below) for non urgent leaks - if you can upload and send us some photographs of the leak we may be able to get the leak repaired quicker.
2. Tweet a photograph of the leak to @nwater_care
3. Notify us using our web chat facility through our website
4. Call us on our leakline on 0800 393 084 for any urgent leaks
How bad is the leak?
Here’s a guide to show how to describe the size of the leak if you are unable to send us a picture.
Please note: It is important that you complete as many of the fields as possible. These fields provide us with important information that will help us with your request. Also, if you upload and send us some photographs of the leak we may be able to get the leak repaired quicker.