About us

At a glance

What we do

Northumbrian Water Limited (NWL) is one of ten regulated Water and Sewerage Companies in England and Wales, operating in the north east of England, trading as Northumbrian Water (NW), and in the south east of England, trading as Essex & Suffolk Water (ESW).

Our activities Our vision our values Our highlights Our operating area

In the north east, the business comprises the supply of both potable and raw water and the collection, treatment and disposal of sewage and sewage sludge, serving 2.7 million people in the major population centres of Tyneside, Wearside and Teesside as well as the large rural areas of Northumberland and County Durham. We provide only waste water services in Hartlepool.

In the south, we supply water services to 1.5 million people in Essex and 0.3 million in Suffolk. Our Essex area is part rural and part urban and includes the main population centres of Chelmsford, Southend and the London Boroughs of Barking and Dagenham and Havering and Redbridge. Our Suffolk area is mainly rural with the largest towns being Great Yarmouth and Lowestoft.

NWL operates within a strict regulatory environment. Ofwat regulates prices and levels of customer service, while the Drinking Water Inspectorate monitors drinking water quality and the Environment Agency covers environmental protection. Customers’ interests are represented by the Consumer Council for Water.

NWL is a wholly owned subsidiary company of Northumbrian Water Group Limited (NWGL).

Living Water - Our plan 2020-25 and beyond

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We′ve created a website where you can find key details about our plan and what it means for you. Find out more

We live water

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We make sure that our customers are well informed about our services and are at the heart of everything we do. This website gives you an insight into the work we do. Find out more

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