We are delighted that we have further improved the service we provide to our customers in a number of areas. Details can be found below in our Annual Performance Report for 1 April 2016 to 31 March 2017. We hope you find this review helpful and take the opportunity to find out more about the service we provide.
Our Annual Performance Report details the progress we have made towards becoming the national leader in the provision of sustainable water and wastewater services. We’ve included case studies that demonstrate real innovation used to deliver this performance. We recognise that some of our customers face real challenges with affordability and work hard to provide support to customers facing financial difficulty or who find themselves in a vulnerable situation. Our customers have also told us that value for money is very important to them and this is a key area where there would like to be involved in influencing our plans. Click here for the full report.
This is a short overview of the Annual Performance Report.
We work hard to build resilience against flood risks, weather challenges and water resource issues. Financial resilience is also important to our customers as we work hard to create a sustainable and reliable supply of clean and clear drinking water. Click here for The Annual Report and Financial Statements of Northumbrian Water Limited including our Strategic Report and Governance Report.
We want to give you assurance that we are delivering the things you have told us you need and want from us as a company. We want to make sure the data we publish in our APR is of appropriate quality. Click here to read our Data Assurance Summary.
From customer consultation to a culture of customer participation: The Northumbrian Water Group Ambition.
Our Finances Explained
Our customers told us it can be hard to understand some areas of our finances so we held a co-creation workshop to find out which areas you need us to explain more clearly. Thanks to our customers’ participation, we’ve created a section on our website covering this. Click here to find out more.
Our Contribution Report
This report looks beyond our annual finance and performance reporting, and covers our influence and impact in the wider economy, the environment and society. Click here to find out more.
Our performance for the regulatory year 1 April 2015 to 31 March 2016 can be downloaded here.
Our performance for the regulatory year 1 April 2014 to 31 March 2015 can be downloaded here.
Annual Performance Report - Final Assurance Report 2014-15 can be downloaded here.
Our performance for the regulatory year 1 April 2013 to 31 March 2014 can be downloaded here.
Annual Performance Report - Final Assurance Report 2013-14 can be downloaded here.
Our performance for the regulatory year 1 April 2012 to 31 March 2013 can be downloaded here.
Our performance for the regulatory year 1 April 2011 to 31 March 2012 can be downloaded here.