If you spot a leak in the street, don’t just ignore it – report it on our leakline 0800 393 084.
Beat the freeze
We all take our water supply for granted. But if your home or business suffers a burst pipe this winter, you could be left with no water and a hefty bill to repair the damage to your property.
When you are looking for a plumbing business, we recommend you select one which is an eligible member of an Approved Contractors’ Scheme, such as the WaterSafe or the Water Industry Approved Plumbers′ Scheme (WIAPS).
The Main Event
We are cleaning 218 kilometres of trunk water mains, bringing top quality tap water to around 500,000 customers in the lower Tyne Valley, Newcastle, North Tyneside and Gateshead areas.
If you are having difficulty paying your water bill contact StepChange Debt Charity. They are the UK’s largest debt help organisation and offer free, impartial debt advice and solutions.
Did you know... That you can switch to paperless billing in your account