Water services
COVID-19 - Information for Developers

We are continuing to work hard to maintain normal levels of service during the pandemic.  Currently we are carrying out all main laying and water service connection activity, provided the working environment is safe. 


We will keep you updated via these webpages of any changes or developments. The safety of our employees and others whilst on site is our priority and we need to ensure we continue to follow Government advice.


Customers should contact us using the relevant email address below.


To request ‘inspect & connect’ water service connections: NSC.WA@nwl.co.uk


For general enquiries and to submit applications for quotations and designs for new water mains and service connections: newdevelopmentwater@nwl.co.uk 


For any design and pricing questions or general queries please continue to email us in the first instance and we will reply back via email, usually within one working day. 


Due to us home working, we would ask that you don’t send us written correspondence in the post at the moment or send us any payments by cheque. We ask that application forms are emailed to us so we can deal with them in the timeliest manner possible. 


We hope you and your loved ones stay safe and well. Thank you for your continued support and patience. Please continue to follow NHS advice: www.nhs.uk/conditions/coronavirus-covid-19/


Message last updated on 3 December 2020.

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