Water services
COVID-19 - Information for Developers

We are aware that some of our Developer Services customers have their development sites operating and an increasing number are looking to return to work and re-open sites. We are currently developing our plan to resume our water service laying activities from the 4th May 2020. We are still reviewing our water mains laying capability and some of the other water and wastewater services we normally provide. We will keep you updated on our progress on the webpages as things develop and change. The safety of our employees and others whilst on site is our priority and we need to ensure we continue to follow Government advice. Thank you for your continued patience whilst we work through our next steps for our other services’. 


Customers requiring new water service connections should contact us using the relevant email address below.


For requesting new water service connections: NSC.WA@nwl.co.uk


For general enquiries and submitting applications for quotations and designs:  newdevelopmentwater@nwl.co.uk 


For any design and pricing questions or general queries please continue to email us in the first instance and we will reply back via email. However, it may take us up to 10 working days to respond, but please remember, we’re trying to help many customers so we may take slightly longer to reply. 


Due to us home working, we would ask that you don’t send us written correspondence in the post at the moment or send us any payments via cheque.  We would ask that any application forms are emailed to us in the interim so we can deal with your applications in the timeliest manner possible. We are currently working on developing some web forms to assist our customers further. When these are finalised we will publish them on the webpages. 


We hope you and your loved ones stay safe and well. Thank you for your continued support. Please continue to follow NHS advice https://www.nhs.uk/conditions/coronavirus-covid-19/  


Message last updated on 28-April-2020

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