We are continuing to process applications and payments relating to pre-planning enquiries, sewer adoptions and diversions, new sewer connections and building over sewers. Our teams are working hard to respond to all customers within the usual level of service applicable, however it may take us a little longer than normal to get back to you in some instances. To help you submit applications electronically so that any delay in processing is minimised, we have added an editable version our applications to our website so that you will not need to print the application before completing it.
To protect our staff, customers and the public we have taken the decision to temporarily suspend all site based activity. This includes site visits associated with sewer adoptions, diversion and connections as well as asset protection and building over sewers. We appreciate that this may be disappointing for some customers and we are happy to work with you on a site by site basis to discuss whether we can accept photos, videos or arrange a video call in the interim as an alternative.
Message last updated on 31-March-2020