Retailers

Non-household policy documents

Policy documents

Download content

  1. thumb
  2. thumb

    Standards of service for retailers

    Our promise to you.

    PDF0.49mb

  3. thumb

    Non-household data logger policy

    September 2017.

    PDF0.80mb

  4. thumb

    Non-household leakage allowance policy

    October 2018.

    PDF0.78mb

  5. thumb
  6. thumb

    Sensitive customer guidance

    May 2017.

    PDF0.83mb

  7. thumb

    Reduced charges in relation to surface water drainage:

    Assessment of partial surface water drainage allowance guidance.

    PDF1.09mb

  8. thumb

    Enforcement policy

    Water supply (water fittings) regulations 1999.

    PDF0.91mb

We use cookies on our website. By continuing to browse our website, you are agreeing to use our cookies. Terms and Conditions