Media centre

Who to contact

Who to contact

Who to contact if you have a general enquiry

Contact information Telephone no.
Customer enquiries including water and sewerage enquiries and emergencies -
24 hours a day
0345 717 1100
Billing enquiries 0345 733 5566
To report a leak 0800 393 084
To report a flood from the sewerage system 0800 328 7648

Media and PR team contacts

Media enquiries Telephone no. Email

If you are a member of the media and need information for a story you are working on, please contact our external communications team on:

0191 301 5678 
for media calls only 24 hours a day and at weekends

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