North East water company wins top award

Northumbrian Water achieved a first when it was named Business of the Year at the 2013 North of England Excellence Awards.

The North East-based company saw off competition from three other finalists - GlaxoSmithKline, the University of Bradford and Trent & Dove Housing, based in East Staffordshire and South Derbyshire - to win the top award at a ceremony held at the Old Trafford headquarters of Lancashire County Cricket Club on Thursday, November 14. It also won an Excellence award in the large business category.

Heidi Mottram, Northumbrian Water’s chief executive, was presented with the awards by Richard Else, Operations Director at Jaguar Land Rover.

The North of England Excellence awards were established in 1995 to recognise organisations in the private, public and voluntary sectors that achieve and maintain superior levels of performance. Northumbrian Water has previously been awarded five stars and won the Leadership category at the 2012 awards.

The award process is founded on the excellence model developed by the European Foundation for Quality Management (EFQM) and includes a rigorous assessment process involving two teams of assessors who visited all Northumbrian Water’s main business locations and met with nearly 200 staff during their visits.

The assessors praised the business for its all round performance, commenting on the company ethos and the high levels of motivation of its staff, as well as the efficiency of its plant, much of which generates its own power. They described their visit to the Durham headquarters as “enlightening, rewarding and a real privilege”.

Heidi Mottram said: “Earning the title of business of the year at the North of England Excellence Awards is a testament to the commitment and dedication shown by everyone at Northumbrian Water on a daily basis.

“We have set ourselves the target of becoming the industry leader in water supply and sewerage management in the UK and recognition such as this helps to drive us on to achieving our goal.”

The award is the latest in a string of accolades collected by Northumbrian Water this year. They include:

• Listed as one of the World’s Most Ethical Companies
• Green Apple Award
• RoSPA Gold Award
• Business in the Community Platinum Big Tick
• The Queen’s Award for Enterprise
• CIPR PRide Awards Gold Winner

For more information contact Mike Chipchase on 0191 301 6720.

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