Discover how water companies are helping customers in difficulty

13 May 2016

Efforts to support people who are struggling to pay their water bills will be showcased at the Consumer Council for Water’s (CCWater) meeting in Darlington on Thursday (May 19).

Water companies from across the North of England will highlight some of the successful schemes they have launched to help customers in financial difficulty, during the water watchdog’s meeting at Teeside University.

Representatives from Northumbrian Water, Yorkshire Water, United Utilities and Hartlepool Water will outline how their schemes can reduce customers’ bills or clear debts.

Robert Light, Chair of CCWater’s Northern Committee, said: “Unfortunately many struggling households are unaware of the growing number of assistance schemes that exist, so they often suffer in silence.

“Our meeting in Darlington is just one of the many ways we are working hard to change this so water customers who need help get access to it.”

There will also be an opportunity for consumers to put any questions or concerns they might have about their water and sewerage services to CCWater’s committee or water company representatives.

The meeting starts at 10.30am in the Seminar Suite at Teeside University, Darlington, and anyone who would like to attend should register their interest by emailing

For more information call the CCWater media team on 0121 345 1005.

The Consumer Council for Water (CCWater) – ‘The independent voice of water customers’.

Who are we?
• CCWater was established in 2005 to provide strong representation for water customers in England and Wales.
• We are a non-departmental public body sponsored by the Department of Environment, Food and Rural Affairs and Welsh Government.
• We are independent of water companies and regulators.
What have we achieved for water customers?
• Ensured that average household water & sewerage bills will fall by 5 per cent by 2020, before inflation is added, by putting customers at the heart of the 2014 Price Review.
• Helped over 300,000 customers with complaints or enquiries about their water and sewerage services and secured over £20 million in compensation and rebates since 2005.
• Overseen a 60 per cent reduction in customer complaints since their peak in 2007/08 through challenging water companies to get more things ‘right first time.’
• Achieved all of this and more at an annual cost of just 21p per water customer. 

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