Keep cool and stay hydrated on Metro this summer

14 July 2015

Tyne and Wear Metro customers are being encouraged to keep cool and stay hydrated when travelling on the Metro this summer.

With hot and humid temperatures set to continue into the school holidays, Metro operators DB Regio Tyne and Wear has released useful well-being advice to remind customers, especially commuters, to take good care of themselves when travelling on the system.

Metro has the fastest growing passenger numbers outside of London with 38 million journeys completed a year. And with thousands of journeys made during peak travel times every day, busy trains may feel hot when the weather gets warmer.

To help customers avoid feeling unwell when travelling, Metro has released its top tips for summer trips to make sure every journey made is a pleasant one.

Top tips for summer trips:
• Carry water to stay hydrated when travelling on Metro and keep yourself cool.
• Open windows to let fresh air into the carriage.
• Remember to eat something before travelling.
• Make priority seating available for those who need it, such as pregnant women, elderly or disabled passengers.

To offer customers a cooling start to the working day, Metro is teaming-up with Northumbrian Water to give away free bottled water on Tuesday 14th July at stations including Pelaw, Seaburn and South Gosforth.

Emma Brough, Customer Service Director at DB Regio Tyne and Wear, which operates the Metro on behalf of Nexus, said: “Despite heating systems being turned off on all Metro carriages during the summer months, warmer weather can sometimes lead to passengers feeling hot especially when travelling on a busy carriage.

“Passenger well-being is really important to us which is why we’re offering practical advice to stay healthy. Opening a window to let some fresh air into the carriage, or simply carrying a bottle of water with you to stay hydrated can help you to avoid these situations.

“If you do find yourself feeling unwell, it’s best not to panic. If you are travelling alone or are unable to get help on the train, you can instead get the assistance you need by accessing station Platform Help Points. Our customer service team will be able to respond quickly and get the right care to you more effectively than if you were to carry on your journey.”

Northumbrian Water’s Marketing Manager, Jennie Collingwood, said: “Keeping hydrated in any type of weather is really important, more so when it’s hot. Tap water is healthy, calorie free, excellent value for money and tastes great too.
“It’s great that we are working with Tyne and Wear Metro to help encourage their customers to look after themselves. Drinking enough water and keeping hydrated will help them perform and feel better - our bottles of tap water will help them to do this on-the-go too.”

Metro customers can pick up a free bottled water between 7am to 9am, on Tuesday 14th July, when travelling from Pelaw, Seaburn and South Gosforth.

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DB Regio Tyne and Wear Ltd operate Metro stations and trains on behalf of Nexus, under a seven year concession agreement.

For further information, please contact PR Account Manager, Andrew Boocock, or Senior PR Executive, Aranda Rahbarkouhi at Gardiner Richardson on 0191 261 4250 or email or

Nexus owns, manages and is modernising the Tyne and Wear Metro in a programme worth £389m over 11 years.

For further details please contact David Punton, Communications Officer, at Nexus on 0191 203 3691 or or Cara Charlton, Northumbrian Water, on 0191 301 6720.

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