In conversation with . . . Heidi Mottram OBE

09 March 2011

From Railways to Waterways - an effective track change for Northumbrian Water on 24th March!

It takes a special person to lead a large company! That’s why the railway industry was so sad to lose Heidi Mottram to the FTSE 250 giant that is Northumbrian Water almost exactly a year ago. Heidi brought with her a commitment to customer service, a passion for innovation and a healthy dose of pragmatism as she swapped one very male industry sector to be the first woman to head-up one of the big water and wastewater treatment companies.

Joining Northumbrian Water and its 3000 staff also gives Heidi the chance to connect with her first love – the green agenda and environmentalism. Her career of choice (before the railways nabbed her as a graduate trainee) was to be a park ranger and now the job at Northumbrian Water with its 4.3million customers in the North East and in Essex and Suffolk will give her team the chance to take on responsibilities in managing the environment in a joined up way with other statutory providers in addition to assuring quality water and dealing with the waste.

And of course, running alongside the ambition to provide real value for money and happy and informed customers whilst helping provide sustainable environmental solutions is the constant presence of the industry regulator. Ofwat has set out a £1.2billion investment over five years and 3% annual growth in dividend. This will see our region’s average water and sewerage bill being the third lowest in the country up until 2014/15. It’s a complex job with many challenges, but one that Heidi relished one year ago and still does today.

This event will take place on Thursday 24th March, 5.30pm for a 6pm start at Newcastle Business School at Northumbria University. Tickets are priced at £20.00+ vat.

To register for this event please contact Caroline Theobald on 0191 406 9081 or

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