Northumbrian Water′s blockage reduction campaign and its mascot ‘Dwaine Pipe′ has achieved national recognition at one of the UK′s most prestigious marketing awards.
The North East water firm′s Love your Drain campaign, spearheaded by the green drain pipe, scooped the top award at the Chartered Institute of Marketing (CIM) Marketing Excellence Awards last night (Thursday April 12, 2018).
The campaign, which helps to educate customers about what should and shouldn′t be put down the toilet and sink to help keep sewers clear, was crowned Marketing Campaign of the Year.
Jennie Collingwood, Head of Marketing, said: "We are absolutely delighted that our Love your drain campaign has been recognised with this national award.
"Our campaign mascot, Dwaine Pipe, who only eats toilet paper, pee and poo, was an instant hit with our customers. We use him to help us communicate a serious message in a light-hearted way.
"I′m very proud that the campaign is helping us to achieve significant benefits for both our customers and the environment, and this award is testament to that. Blockages can have devastating consequences so it′s in everyone′s interests to be responsible and develop good habits."
Attended by national organisations and marketing agencies, the Marketing Excellence Awards were held at London′s Grosvenor House Hotel and hosted by CIM, the world′s leading professional marketing body.
Northumbrian Water overcame competition from the likes of Allianz and Vodaphone, to be given the top spot for its unrivalled performance in delivering marketing excellence.
The firm was also shortlisted in another two categories: Best use of data and insight, for its Support Plus campaign; and best integrated campaign for its Clean, Clear and Great Tasting campaign.
Chris Daly, chief executive of CIM, said: "Professional marketing is a vital driver of business advantage - boosting commercial outcomes and growing talent. At a time when the return on investment and data protection rigour of marketers are under scrutiny, our winners demonstrate the value of creative marketing.
"I would like to offer my congratulations to all who made it to the finals; they reflect the very best in global marketing talent and our founding partner The Marketing Trust who help make these awards possible."
The CIM Marketing Excellence Awards have been running for nine years and recognise and reward brilliance in the field of marketing, celebrating the finest minds within the profession.
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Northumbrian Water Limited supplies 2.7 million customers in the North East with both water and sewerage services, trading as Northumbrian Water, and 1.8 million customers in the South East with water services, trading as Essex & Suffolk Water.
In the most recent survey by the Consumer Council for Water, Northumbrian Water was named the UK′s most trusted water company by its customers. 2017 also saw Northumbrian Water named the world′s most ethical water company for the seventh successive year and Utility of the Year at the Utility Week Awards, for the second time in four years.
Abbey Road, Pity Me, Durham DH1 5FJ. Telephone 0345 6047468. Website: www.nwl.co.uk