Learning at work week: 27 water colleagues achieve diplomas



Northumbrian Water has helped 27 of its people achieved diplomas that will help them to progress their careers.

Sewerage Maintenance Operatives, Technical Support Advisors, and Developer Service employees across the business were keen to widen their knowledge and have worked through an 18-month programme. The training has helped them to achieve the balance of people and technical skills needed to do their jobs to the highest levels, as well as delivering excellent customer service.

The Level 3 Diploma in Water Engineering – Waste Water Network is part of an ongoing programme of learning and covered areas such as water science, plant engineering, operation and maintenance, industry legislation, environmental obligations, health and safety, and customer service.

Mike Madine, Head of Wastewater Networks and Developer Services at Northumbrian Water, said: “The programme has been a great opportunity to really stretch our teams to learn new things and then apply the knowledge on work based projects.

“The development of our people in their current and aspirational roles is important to us. The benefit of this approach is that we are helping people to progress with a great understanding of sewer networks, allowing them to develop further in their current role or alternatively progress to a higher level role or alternative role within our organisation.”

For further media information, call 0191 3015678.

Northumbrian Water Limited supplies 2.7 million customer in the North East with both water and sewerage services, trading as Northumbrian Water, and 1.8 million customers in the South East with water services, trading as Essex & Suffolk Water.

In the most recent survey by the Consumer Council for Water, Northumbrian Water was named the UK’s most trusted water company by its customers, while 2017/2018 customer satisfaction scores placed the company in joint first place. 2017 also saw Northumbrian Water named the world’s most ethical water company for the seventh successive year.

Abbey Road, Pity Me, Durham DH1 5FJ. Telephone 0345 6047468. Website: www.nwl.co.uk

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