Northumbrian Water charges confirmed for 2016/2017


Charges for Northumbrian Water’s customers for water and waste water services will remain amongst the lowest in the country.

And the water company will continue its multi-million pound improvement programme to maintain and improve drinking water quality, to protect the environment and to deliver top customer service to its 2.7 million customers in the North East.

Northumbrian Water will invest around £180 million on essential improvements in the year from April 2016 as part of its £900 million programme of works from 2015 to 2020.

The water company’s extensive investment programme not only brings major improvements for customers it also supports thousands of jobs and more than 1,000 local businesses supply products and services.

Customers on average will pay around £1 per day for all their drinking water and sewerage services - an increase, compared to last year, of just 13p a week.

Work to protect homes from flooding from the water company’s 32,000km sewer network is among top priorities together with improvements to drinking water quality delivered through its 16,000km of water pipes.

Heidi Mottram, Northumbrian Water’s Chief Executive Officer, said: “Our household customers will continue to pay on average about £1 per day for all their drinking water and sewerage services which represents great value for money.

“We will continue to invest in schemes to provide clean, clear tap water that tastes good and to protect homes from flooding.

“Our on-going investment programme not only delivers improvements for our customers, but is also helping to provide much needed work for local companies and secure jobs in the regions we supply.

“We have focussed on our efficiency to keep bills as low as possible but we are very aware that some people have difficulty managing the family budget and the affordability of our services is always a concern. We offer many ways to assist people through our SupportPLUS scheme and would urge any customers who think they may experience difficulty to get in touch with us as soon as possible,” added Heidi Mottram.

Customers who are facing difficulty in paying their bills can find more information at and by visiting

• Independent research on the impact of the company’s infrastructure investment work with local suppliers, together with its 3,000 employees and their salaries and operational day to day spend, will add an annual total of more than £900 million to the north east economy when the cumulative effect of the money being spent in the region is added.

• The charges for the five years from 2015 to 2020 were set to meet the 2014 Price Review rules defined by the water regulator Ofwat on 12 December 2014.

• The average Northumbrian Water bill for 2016/17, which comes into effect from April, will be £378 compared to the average bill in 2015/16 of £371.

• Water charges vary from household to household depending on factors including water use and size of property and there are differing charges for metered and unmetered supplies.

• Charges for 2016/17 will vary from a £320 average for metered services and an average of £408 for an unmetered supply.

• The difference between metered and unmetered charges reflect the fact that in general metered customers use less water.

For further media information contact: Alistair Baker on 0191 3016851 or 07711793493.

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