Wrap up warm

20.11.2015

Northumbrian Water is urging customers to wrap up their water pipes as well as themselves to guard against the misery of burst pipes this winter.

Winter is well and truly on its way and as temperatures drop, the chances of frozen pipes increase.

By taking a few simple precautions now, people can protect their homes and businesses to prevent potential damage, stress and expensive repairs in the event of a big freeze.

On Tuesday November 24, 2015, the water company will be streaming its first live video feed on Twitter’s Periscope.
The video, which will advise customers how to wrap up warm, will be broadcast between 12.30pm and 1pm through the customer care account, @nwater_care.

To download an information leaflet about protecting your home or business against frozen pipes go to www.nwl.co.uk/btf.

To prevent pipes from freezing:
• Insulate water tanks and lag pipes.
• Pay special attention to unheated areas like lofts and garages.
• Check unoccupied properties regularly.
• Fix dripping taps.
• Make sure you know where your stopcock is.
• Check that your boiler has been serviced.
• Minimise draughts from doors and windows.
• If you are away, leave the heating on low.
• If properties are unoccupied for a long time turn off the stopcock.
• Drain outdoor taps and wrap with an outdoor tap jacket.
• Remember garages and outbuildings, and check water supplies and insulation.

Richard Seales, Northumbrian Water’s Customer Contact Manager says there are many simple tips customers can use to be prepared and stay safe this winter.

Richard said: "It’s not just people who need to keep warm and wrap up with extra layers in winter. Water pipes and tanks also need protection against the elements.

"By following our simple advice, customers can keep their homes and businesses frost-free and avoid costly plumbing bills and a huge amount of inconvenience during severe weather conditions.”

If pipes do freeze:
• Turn off the water supply.
• Check if the pipe has burst.
• Open affected tap and slowly and thaw with hot water bottles or towel soaked in hot water.
• Frozen pipes should never be thawed with a naked flame or blowtorch.

Customers looking for a local, approved plumber on hand to help them this winter are being advised by Northumbrian Water to visit www.watersafe.org.uk and use the online directory.

The water company is also asking customers to help ensure external leaks are repaired as quickly as possible by reporting them to the dedicated leak-line on 0800 393 084. This is a free phone service and operates 24 hours a day.

For more information contact Janine Scott on 0191 301 6713.

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