£900 million improvement work to benefit customers, economy and environment.
Charges for Northumbrian Water’s customers for water and waste water services will remain amongst the lowest in the country.
And the water company will continue its multi-million pound improvement programme to maintain and improve drinking water quality, to protect the environment and to deliver top customer service to its 2.7 million customers in the North East.
Bills will increase by less than inflation with customers, on average, paying around £1 per day for all their drinking water and sewerage services and the increase compared to last year being about 8p a week.
Northumbrian Water will invest some £180 million on essential improvements each year from 2015 to 2020 – a total of £900 million over the five year period.
Against a backdrop of tough economic times Northumbrian Water’s extensive investment programme not only brings major improvements for customers it will also support hundreds of local jobs, both directly and through its extensive local supply chain.
A key focus will be significant investment to improve drinking water quality delivered through its 16,000km of water pipes.
Central to this is an on-going cleaning programme of the company’s strategic mains transporting bulk supplies throughout its operating area from the Scottish border down to the North Yorkshire Moors and across to the Pennines.
Included in its large scale work programme are schemes to protect and improve the environment. In particular, to protect hundreds of homes from the risk of being flooded from the 32,000 km sewer network and to further enhance the cleanliness of our beautiful rivers and beaches.
Heidi Mottram, Northumbrian Water’s Chief Executive Officer, said: “Our household customers will continue to pay an average about £1 per day for all their drinking water and sewerage services which represents great value for money.
“We will be continuing to invest heavily to protect homes from flooding, provide clean clear water that tastes good and further exploit our innovative sewage treatment recycling known affectionately as ‘power from poo’.
“Our on-going investment programme not only delivers improvements for our customers, but is also helping to provide much needed work for local companies and secure jobs in the regions we supply.
“We have focussed on our efficiency to keep bills as low as possible but we are very aware that some people have difficulty managing the family budget and the affordability of our services is always a concern. We offer many ways to assist people through our SupportPLUS scheme and would urge any customers who think they may experience difficulty to get in touch with us as soon as possible,” added Heidi Mottram.
Customers who are facing difficulty in paying their bills can find more information at www.nwl.co.uk/your-home/your-account/Difficulty-paying.aspx and by visiting www.stepchange.org.
The charges for the five years from 2015 to 2020 were set to meet the rules defined by the water regulator Ofwat on 12 December last year.
The average Northumbrian Water bill for 2015/16, which comes into effect from April, will be £371 compared to the average bill in 2014/15 of £367.
Water charges vary from household to household depending on factors including water use and size of property and there are differing charges for metered and unmetered supplies.
Charges for 2015/16 will vary from a £316 average for metered services and an average of £398 for an unmetered supply.
The difference between metered and unmetered charges reflect the fact that in general metered customers use less water.
For further media information contact: Alistair Baker on 0191 3016851 or 07711793493.