Major water scheme in full flow


Tens of thousands of people are already benefiting from a major water improvement scheme which is in full flow.

Northumbrian Water began its largest ever £30 million trunk mains cleaning programme in February 2007. 

The four-year scheme, which will involve upgrading and cleaning 156 kilometres of large diameter water pipes which move water around South East Northumberland, North Tyneside and north of Newcastle, will improve tap water quality to half a million people.

Forty-five kilometres of pipe has already been cleaned or upgraded and the next phase of work, which will begin this week, will involve cleaning 1.5 kilometres of pipe between the Salters Lane and Hollywood Avenue junction and Lake Lodge Cottage, Salters Lane, Longbenton, Newcastle upon Tyne. 

This work will take up to two months to complete.  Residents in Longbenton may receive discoloured water or notice a reduction in water pressure for short periods.

Richard Johnston, Northumbrian Water’s project manager, said:  “To ensure we maintain customers’ water supply while we carry out the work in Longbenton, we will move water around the network.  If customers do receive discoloured water, which is not harmful, they should run their first mains-fed tap for up to 30 minutes.  Metered customers should notify us as they may be given an allowance on their bill.  Washing machines and dishwashers should only be used if the supply is clear.”

Bogus callers are known to operate in Northumbrian Water’s supply area.  It is unusual for anyone from the water company to need access into a customer’s property.  If customers are in any doubt about the validity of a caller claiming to be from Northumbrian Water or the ‘water board’ they should ring Northumbrian Water.

For further information, advice or to register any special needs call the water company’s customer centre on 0845 717 1100 or log onto

For further information contact Cara Hall on 0191 301 6720.

We use cookies on our website. By continuing to browse our website, you are agreeing to use our cookies. Terms and Conditions