Manage your properties online

A new national web portal, LandlordTAP, covering England and Wales has now been launched to make it easier for landlords and agents to inform Water Companies of changes of tenancy.

You can use this portal to quickly and easily inform Water Companies of:

• Properties you own or manage
• Changes of tenancy in these properties
• Changes of ownership/management

The portal allows you to view and maintain your property portfolio online in one easy to use place and upload your properties in bulk to minimise data entry. Registration only takes a few minutes at

The NW Landlord Property Management portal will be closing shortly. However, if you are currently using it you can still log in here.

Why is the NW Landlord Property Management portal closing?

The Property Management Portal was developed by Northumbrian Water to help landlords to provide details of their tenants more easily to the relevant water companies.

The success of this portal was recognised within the wider water industry, and it was decided to create a national portal covering all rented properties throughout England and Wales, rather than solely in the Northumbrian supply area. As an industry, we consulted with the government and the lettings sector generally, to design Landlord TAP, which went live in December 2014.

Landlord TAP is a company set up, and owned, by the water companies within England and Wales. It offers landlords a secure system for recording information about tenants in rented properties throughout England and Wales. Information provided by both landlords, and managing agents, is stored securely and then made available to property water suppliers, so that the appropriate water and sewerage charges can be collected.

It was intended that, once Landlord TAP was fully established, the data stored on the regional portal would be transferred to Landlord TAP and the local portal would be absorbed within Landlord TAP as a result. We are now at this stage.

If you are not already familiar with Landlord TAP, you can access:

• The homepage here -
• Terms of Use for Landlords -
• Privacy Policy -
• Frequently Asked Questions on privacy -

We would ask you to read these documents as they explain the system in more detail. We have discussed the details of this scheme with the privacy regulator, and the Terms of Use reflect current guidance. If you are not already doing so, you should note the need to keep a written record confirming that you have notified your tenant(s) that their personal data will be provided to the supplying utility.

As previously mentioned, if you have any questions, please email us at, or call us on 0845 850 6421 where our dedicated team will be happy to help you.

However there are several advantages of moving to the national web portal, including the ability to:

• have multiple login accounts per company
• include any properties you own or manage throughout England and Wales
• see which companies are providing water, sewerage and billing services for the property
• upload property data in bulk to minimise data entry
• download reports on your portal properties

If you would like help migrating your existing property portfolio to the new national web portal please email us on and we will be happy to assist you with this.

Register / Log-in

Landlord Tap  

The new LandlordTap national landlord portal allows you to easily list, view and manage tenancy notifications to water companies for properties you own or manage. Register / Log-in

NW portal login

Landlord property management  

If you are an existing user please use this link to log into the NW landlord property management area to view and manage your properties. Log-in

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