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The water′s lovely!

What our customers say

‘Some of the best customer service I’ve received in a long time.’

‘My call was answered quickly, the call operator was very efficient and made it clear the problem was reported and would be dealt with the same day. Someone came to the house within an hour and explained what may be going on and carried out procedures that were necessary to flush and sediment through. I received a courtesy call later on to check if the problem was solved. We′re very happy- thank you!’

′The lady I spoke to was really helpful and very informative. She called and text to let me know that the problem had been resolved which was extremely helpful Impressed with the speed of response and regular updates. Great customer service. very good and quick′

‘They were polite - clean workers - and tried their best in every way to find a solution to my problem.’

‘The emergency operator was very clear, precise and understanding about the safety issue of the leak and the narrow road flooding on a blind bend. He also rang me the following day to check it was sorted and did we have any disruption to our water supply while it was repaired which we did not.’

‘Polite telephone operator, quick arrival of van to fix problem & the engineer let me out when I got stuck in the bin shed when the wind blew it shut :).’

‘Excellent customer care from Chris and his colleague on Saturday and a swift response to the problem.’

‘Very efficient and prompt. I needed the water sorted asap as I have a baby and needed water for bottles etc. Someone rang me to keep me informed and offered to send some bottled water. I was told the problem would be sorted within two hours. It was actually sorted in about 45 minutes.’

′The staff were extremely helpful and I was kept informed. The water was back on very quick and to get a call asking if my water was clear or did I require an allowance was unreal. Never had service like it.’

‘Faye was amazing keeping me up to date with progress. Thank-you Faye.’

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