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Customer Service

We love customers!

At Northumbrian Water, everyone has their own style. Our Customer Centres are busy, lively places. And working in them gives our colleagues a great opportunity to develop key people skills and gain valuable work experience. Everything we do is designed to deliver an unrivalled customer experience so that makes you a very important part of our business.

Our Customer Service Advisors are the voice of the business. Whatever the next call brings, their goal remains the same – to provide unrivalled customer service. Whether our customers need advice, support, or simply want to get something sorted out, our colleagues have the knowledge and skills to stay calm and provide the right help at the right time.

With so many customers to keep happy, we’re looking for bright, resourceful people with strong listening skills who can think on their feet. So if you have a few hours each day, can work in a team and are happy to take responsibility for answering our customers’ questions, then we want to hear from you.

To be successful, you’ll need to:
• Be confident when communicating – both on the phone and in writing.
• Be calm; able to listen and respond with clarity and respect
• Have a background in customer service – or great people skills that can be developed
• Have a good level of computer literacy

You’re thinking about moving on. We’re looking for new talent. This could be the start of a beautiful friendship! It’s time to dive in – and get acquainted.

Our recruitment process

Changing jobs should be an exciting and enjoyable experience. But all too often the standard interview process doesn’t give us the time or opportunity to really get to know each other. We know there’s a lot of untapped and unfulfilled talent out there, so we’ve changed our selection process to make it easier to discover that potential.

Once you’ve uploaded your CV, you might be asked to complete a short online video interview to find out what makes you tick. The process isn’t live. We’ll simply ask you a couple of questions and you can relax and think about what you want to say before uploading your response to our secure site.

Depending on the role, we might send you a link to a short online test or, if invited to interview, ask you to prepare a presentation on a relevant topic. But don’t worry. You’ll only be asked to do things that will be part of the role you’re applying for.

We also use Assessment Days for our larger recruitment campaigns. We like Assessment Days and, we’ve discovered, so do our candidates. They’re enjoyable (if exhausting) ways of finding out more about what we do and how we do it. Once you’ve had a chance to take part, you’ll know whether we’re the right company for you.

If you love customers, like we love customers, then we’d love you to join us!

With over a million customers, we spend a lot of time talking, writing and tweeting with them. Our Customer Service teams are in touch with our customers thousands of times a day. It’s a busy role and we pride ourselves on always resolving their issues.

But don’t just take our word for it; find out what they say about us.

What our customers say What our people say What the media say

Current vacancies

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Dive in . . . . to a new career at Northumbrian Water. Click here to find out more

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