Dealing with leaks

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We have a duty to all our customers and to the environment to promote the wise use of water and to find and repair leaks as quickly as possible. We take this responsibility very seriously.

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Retail competition

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The water industry in England is changing. As of April 2017, businesses, charities and public sector organisations will be able to choose their water retail service provider, just as you can with other utilities such as gas and electricity.

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Developers services

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This section contains all the information you need to help you apply for new connections to our existing water mains, information you need for sites that require new water mains installations, information you need relating to sewerage services for new developments and the protection of our existing sewerage network.

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Water quality

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Water quality is checked at every stage on its journey to your taps. At the treatment works it is monitored 24 hours a day, 365 days a year, to ensure that the water is always safe to drink.

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