We offer a wide range of ways to pay and to help you plan your budget.

Ways to pay

We offer a wide range of ways to pay and to help you plan your budget.

Whatever your circumstances we have a variety of payment plans to suit your needs. Our team of customer advisors can be reached on 0345 733 5566 and will be happy to provide you with any information you require.

Direct Debit

Payments can be made on the 1st or 15th of the month. If you pay by Direct Debit you will automatically receive a reduction of up to £7.00 on your next bill (£3.50 for water and £3.50 for sewerage services from 1st April 2016). To set up a Direct Debit please complete our online Direct Debit set-up form, or alternatively call us on 0345 733 5566.

Telephone us to pay by debit or credit card

You can make a payment by calling our 24/7 automated payment service on 0800 432 0166. You will need your 12 digit customer reference number, found on your bill and your debit or credit card details. If you would like to make a payment and also require another service, you will need to speak to a customer advisor. Please call 0345 733 5566 (8am to 8pm Monday to Friday, 8am to 1pm on Saturday). For payment made using a credit card there is a charge of 2%.

Online by debit or credit card

Pay your bill online - You can pay your bill online, 24 hours a day using your debit or credit card.


Pay by cash free of charge at any PayPoint outlet. You can find your nearest outlet by clicking on the link to the right of the screen.


You should make any cheques or postal orders payable to Northumbrian Water and send them with your payment slip to Northumbrian Water, PO Box 300, Durham, DH1 9WQ. Your customer reference number should be written on the back of your cheque. Please do not send cash or post dated cheques through the post.

Your bank

You can take your payment slip and pay your bill at any bank over the counter. This is normally free at your own bank or if paying in cash at any NatWest branch.

Telephone or internet banking

If you have online or telephone banking please follow the instructions below:

• Please make payments to sort code 57-73-61 and account number 00000000

• When making a single payment only include your customer reference number, no additional names or addresses are needed. Your customer reference number is 12 digits long and will appear in three blocks of four numbers on your bill.

• Please enter your customer reference number without any spaces between the numbers.

• If you are paying multiple accounts, no reference numbers should be included in the narrative. Instead a remittance, detailing the separate customer reference numbers and amounts is needed. This can be sent via email to, fax to 0191 3016808 or posted to the above address.


You can pay by Bank Automated Clearing System using the following details - your customer reference number, bank name: National Westminster Bank, PO Box 1PY, Grey Street, Newcastle upon Tyne, NE99 1PY. Account name: Northumbrian Water. Sort code: 621887. Account number: 00000000. Please send remittances by email to


To pay using a CHAPS payment please contact us on 0345 733 5566 for all payment details.

Post Office

You can pay your bill at any Post Office using the payment slip. There is a charge of £2.60 for this service.

Santander BillPay

You can also make debit card payments using Santander’s Billpay facility, please be aware payments can take up to four working days to credit your account. To make payments visit

Difficulties paying?

If you are having difficulties paying your bill, don′t ignore it - talk to us. We want to help and our trained staff will discuss the best payment method to suit your situation. The sooner we know the sooner we can discuss your situation and agree a suitable payment plan. Please contact us on 0345 733 5566 to see what we can do to help you. If you do not contact us or respond to our letters, we will assume that you are trying to avoid paying your bill. We will then begin our debt recovery procedure which may result in further costs being added to your account and your supply being disconnected.

Call 0345 733 5566

to discuss a payment plan to suit your needs.

Pay your bill online

pay your bill online  

You can pay your bill online, 24 hours a day using your debit or credit card. Find out more



Where to find your nearest PayPoint outlet. Find PayPoint outlet.

We use cookies on our website. By continuing to browse our website, you are agreeing to use our cookies. Terms and Conditions