Hello, how can we help?
What's going on in your area?
Check for works, leaks and water quality reports
More from Northumbrian Water
Priority Services
If you need extra support due to age, illness, disability, or have children under the age of five, we can help
Register for Priority Services
Help paying your bills
You're not alone. If you're struggling to pay your bill, we've got lots of ways we can help you
Talk to us about financial support
Saving water
Find out where you can make savings to reduce your water bill. You'll save money on your energy bills too
How can you save?
High bills
Chat to our digital assistant to find out why your water bill is higher than expected and what you can do
Start a chat about high bills
Bin the Wipe
Flushing wet wipes down the toilet block pipes can cause problems inside your home
Find out more
Water quality
Our mission: clean, clear water that tastes good. Learn about colours in water, tastes, smells and more
Find out more
Business Plan 2025-30
Every five years, we produce a Business Plan that sets out all the things we want to deliver for our customers, communities and environment
Find out more
Our drainage and wastewater management plans
Our drainage and wastewater services are important to our environmental and personal health
Find out more
Building futures
Be part of a world-class infrastructure programme delivering for our customers
Find out moreAre you sure?
Changes are waiting to be saved