Water

Guaranteed standards of service

Guaranteed standards of service

We believe excellent customer service is about getting it right first time, every time.

We put customer service at the heart of everything we do.  Our customer charter details the standards of service we guarantee to provide.  We must meet certain standards by law, but aim to improve on many of these and to include others that we believe demonstrate excellent customer service.

Downloadable content

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    Our promise

    Our guaranteed standards of service

    PDF0.39mb

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    Managing debt

    Information and advice if you have a problem paying your bill

    PDF0.12mb

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    Dealing with leaks

    What to do if you suspect you have a leak

    PDF0.16mb

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    Getting answers

    Our code of practice on complaints

    PDF2.06mb

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    Can we help you?

    A guide to our services for customers who need extra help

    PDF0.21mb

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    Your water meter

    A guide for domestic customers

    PDF2.07mb

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    Getting water to your home

    The facts about your water supply

    PDF0.25mb

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    Our sewerage services

    How we deal with your used water

    PDF0.12mb