We have a duty to all our customers and to the environment to promote the wise use of water and to find and repair leaks as quickly as possible. We take this responsibility very seriously.
Keeping water in the pipes
A leaking pipe is a waste of a precious resource. Therefore we now repair - free of charge - many leaks on customers’ pipes.
If you spot a leak in the street, don’t just ignore it – report it on our leakline 0800 393 084.
Downloadable content
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Our code of practice: on leakage
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Sometimes it is difficult to tell who is responsible for a pipe, but we are always happy to advise you.
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Essential information to help protect your property from burst pipes
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