Key performance indicators 2012

Key performance indicators 2012

A comprehensive range of performance indicators are provided below showing our performance for the year 2011-12.  Click on the performance column for more information about each indicator.

   
Customer service score* Significantly improving performance
Drinking water quality A high level of compliance but below the industry average
Water supply interruptions* New measure
Repeat internal property sewer flooding New measure
   
Water treatment works fitness test* Water treatment works fitness maintained
Water network fitness test* Water network fitness maintained
Sewage treatment works fitness test Sewage treatment works fitness maintained
Sewer network fitness test Sewer network fitness maintained
Leakage Target of 147 million litres per day passed by a significant margin
Security of supply score Excellent security of supply
   
Carbon footprint* Emissions reduced by 11% in the year
Total pollution incidents caused by sewers and sewage treatment works Performance better than the industry average
Serious pollution incidents caused by sewers and sewage treatment works Performance poorer than the industry average
Total pollution incidents caused by water network and water treatment works* No incidents: improved performance
Sewage treatment works performance Excellent performance
Sewage sludge recycling performance All sludge recycled satisfactorily
   
Financial fitness test* A robust and stable financial position

* These key performance indicators are for Northumbrian Water Limited′s combined operating areas (Northumbrian Water and Essex & Suffolk Water).

   

PLEASE NOTE: Performance on Financial measures is not colour coded.

Last updated: Friday 13th July 2012.