Contact us

Contact us

 

Ask us a question

Why not try our online frequently asked question service.  Please type in your question below.

Accounts and billing

Accounts and billing

You can update your account quickly and easily using the following online services.

Online

 

Telephone

The following automated telephone services are available 24 hours per day, 365 days a year.

 

To make a payment - 0845 6046383

 

Provide a meter reading - 0845 6013364

 

If you would prefer to call us and speak to one of our Customer Service Advisors,
please call us on - 0845 7335566

 

We are open to take billing calls 8am-8pm Monday to Friday and 8am-1pm Saturday. 

Call costs – standard network charges apply. However charges from some networks or mobile phones may vary. Calls may be monitored or recorded in order to improve service quality and for staff training.

Write to us at:

Northumbrian Water
Customer Centre
PO Box 300
Durham
DH1 9WQ

Water and sewerage

Water and sewerage

Online

Report water quality / supply / pressure

If you would prefer to call us and speak to one of our Customer Service Advisors, please call us on 0845 7171100.

For general enquiries about water and sewerage services our phone lines are open 8am-8pm Monday to Friday 9am - 1pm Saturday.

For water and sewerage emergencies we are open 24 hours a day 365 days a year.

Write to us at:

Northumbrian Water
Customer Centre
PO Box 300
Durham
DH1 9WQ

Report a leak or flood

Report a leak or flood

Call us to report a leak or flood on

Leaks

0800 393 084

Sewerage system floods

0800 328 7648

Our phone lines are open 24 hours a day.

Online

Report a leak / burst or flood
Report water quality / supply / pressure

Landlord enquiries

Landlord or tenant enquiries

Call us if you have any specific landlord or tenant enquiries regarding a change of tenancy on 0845 8506421

9:00am - 5:00pm, Monday to Friday 

   

For enquiries about your bill or water and sewerage services please use the telephone numbers detailed for these services.

Write to us at:

Northumbrian Water
Landlord Integrity
Abbey Road
Pity Me
Durham
DH1 9WG

Unhappy with our service

Our aim is to provide great service to our customers. We know that sometimes problems occur and we would like the opportunity to put them right as quickly as possible. If you experience an issue with any aspect of our work or service we would like to hear from you straight away.

Call us
Please call us on 0845 733 5566 for issues with your bill and 0845 717 1100 for issues relating to water or sewerage services. We will work to resolve the problem straight away. You can also contact us online.

Write to us
If you are unable to call us please write to us at:

Northumbrian Water
PO Box 200
Durham
DH1 9WG

If you remain unhappy with our service please refer to our complaints procedure which also contains contact information for the regional independent consumer organisation Consumer Council for Water Northern.

Head office

Head office

Call our head office on 0845 604 7468

Our phone lines are open from:

8:00am - 5:15pm Monday to Friday

For enquiries about your bill or water and sewerage services please use the telephone numbers detailed for these services.

Write to us at:

Northumbrian Water
Abbey Road
Pity Me
Durham
DH1 5FJ

Report a leak

Leakline  

We have a duty to all our customers and to the environment to promote the wise use of water and to find and repair leaks as quickly as possible. Find out more

Twitter

Follow us on our Twitter customer care account - helping with any billing, water or waste water queries.

Customer research

Our customers are at the heart of everything we do and your views are very important to us.

Find out more

Special assistance

Special assistance  

We have a wide range of services designed for customers who may need extra help. Find out more